Tech Support Engineer

Resume

Personal Details:

Full Name Shubham Awasthi

Father’s Name Rajesh Awasthi

Mother’s Name Shail Awasthi

Nationality Indian

Religion Hindu

D.O.B. 06-12-1992

Marital Status Single

Present Address 458/16, Street 7, Krishna Guest House, Islampur colony, Sec 38,

Gurgaon, Haryana, India. Zip-122001

Mob. +91-964******* / 750-***-****

Passport No. K0563195

E-Mail *****************@*****.**.**

Objective:

Continue to develop the potentials in the professional career & to grow to a senior level of

responsibility where I can make a significant contribution to the success of the organization. I

believe it’s more fun to work in team than taking individual credit for success.

Professional Experience:

Current Employer : Menumate India Pvt. Ltd. Gurgaon, Haryana, India

Duration : 2 April 2014 To Till Now

Job Designation : Technical Support Associate

Job Profile:

Installing and configuring software & printers on Point of sale terminals

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Create client’s restaurant / bar menu on Point of sale system

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Visit the client site & installing Point of sale terminals

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Provide remote & chat support to the clients

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Diagnosing and solving hardware / software faults

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Logging customer or employee queries

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Analyzing call logs to spot trends and underlying issues

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Understanding existing software and its implementation in lieu of providing training to

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prospects / customers

Desktop Support L1 Engineer- Moon Network Private Limited, Agra

Duration : 1 June 2013 - 28 March 2014

Hardware & Network Support Engineer- Microchip Technologies, Lucknow

Duration : 1 Nov 2010 - 18 Feb 2013

Academic Qualification:

th) – 2007 - U.P. Board – 1st Division

High school (10

th) – 2009 – U.P. Board – 2nd Division

Intermediate (12

B.A. –2012 – C.S.J.M. University, Kanpur, Uttar Pradesh, India- 2nd Division

Professional Qualification:

One year advance diploma in computer Software applications, specialized in MS Office,

•

Pagemaker, Coreldraw, Adobe Photoshop, Tally 9.0 & Internet from Srajal Infotech,

Lucknow, Uttar Pradesh, India.

Exlnet certified Maintenance & Network engineer specialized in A+, N +, Windows

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server 2003, 2008 & Linux management and troubleshooting.

Completed CCNA 640-802 certification training from Exlnet, Lucknow, Uttar Pradesh,

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India.

Skills:

• Computer assembling & maintenance

• Troubleshooting hardware & software problems

• Installing software & application to user standard

• Configuring & troubleshooting desktops, laptops & servers

• Familiar with hardware tools like servers, printers, voip, networking &

telecommunications devices

• Excellent troubleshooting skills in complex software & hardware problems

• Installed hard disks, cd drives, sound cards, cpu memory, power supply unit, network

card & video graphics card on pc systems

• On-site & remote support to customers concerning their computer problem

• Configure, verify & troubleshoot a switch & Inter-switch communications

• Implement an IP addressing scheme

• Familiar with basic router operation on Cisco platform

Managing & maintaining basic operation of Microsoft windows server 2012

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Language Known: English & Hindi Shubham Awasthi

Contact this candidate