Medical Assistant Customer Service

Patrick L. Johnson

**** **** ****** **** *** C. U.P. 98466

******************@*****.***/235-***-****

•Excellent listening and communication skills

•Strong observation and assessment skills; Ability to efficiently address concerns and report changes

•Accurate and timely charting procedure

•Working knowledge of common safety and infection control procedures; Excellent bedside manner

•Leadership, supervisory, and organizational skills

•Works well independently and as part of a team

•Ability to create a positive work environment by lifting clients’ spirits and exhibiting consideration for fellow associates; Team player

•Able to quickly adapt and learn new techniques and skills; Able to remain calm in stressful situations, prioritize, and easily make decisions

•Strong front office and clinical skills

•Extremely flexible; Willing and able to manage a variety of responsibilities, and step in as needed

Experience:

All Medical Staffing/QTC Medical Group- Medical Assistant, Tacoma WA Feb 2014-

April 2015

4EGreen-Medical Receptionist, Tacoma WA Jan 2014-

Jan 2015

Texas Neurology-Medical Assistant, Tacoma, WA Oct 2011-Nov

2013

White Rock Chiropractic-Medical Assistant Sept 2011-

Jan. 2012

Texas Men’s Health- Medical Assistant/Office Supervisor Jan 2012- Dec

2012

• Regulating patient flow, rooming patients, reconciling medical history/medications, obtaining

vital signs, entering patient information accurately into EMR, patient education

• Front office duties including customer service, multi line phone system, chart prep and filing,

faxing, scheduling patient appointments, liaising between other members of the healthcare team

• Ensuring cleanliness, sanitation and safety of all facilities, exam rooms, and equipment, assisting

physician with procedures, venipuncture, injections, various diagnostic procedures and ancillary

tests (e.g. EKG immunoassays, chemistry analysis, hematology, urinalysis, Doppler, PFT)

• Compliance with all SOP’s, all local, state and federal regulations) e.g. HIPPA, OSHA, JCAHO,

etc.)

Certifications:

WA State MA

IC60533936

Healthcare Provider CPR

Heartsaver First Aid

Education:

Tyler Junior College, Tyler Texas

2012-2014

Remington College, Dallas Texas

2011

Primary Leadership Development Course, USARMY

2001

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