Office Administrator / Dispatcher

**** ****** ***** ***

Cary, IL *****

Cell 847-***-****

*****.********.**@*****.***

NANCY BROOKMAN

Currently working for a family owned fire protection company as a major office

PROFILE

support person.

Communicating directly with current and prospective owners/managers of

KEY CURRENT DUTIES

businesses including restaurant, transportation, industrial, construction, and

housing industries.

Scheduling and assigning technicians to inspection, repair, emergency, quote, and

trouble shoot work orders. This is done using an Internet based system. Making

routes as cost effective as possible.

Communicating with AHJ’s for permitting, scheduling, and code issues.

Submitting inspection reports to AHJ’s via online systems, email, or fax.

Creating P.O.’s to order product from numerous vendors. Product to be used for

projects, truck stock, warehouse stock, and shop work. Including parts for fire

alarm/sprinkler/fire extinguisher/fire suppression/backflow projects, piping,

NFPA approved tags, etc.

Accounting for technician truck stock usage and replacement.

When working as a subcontractor, provide completed paperwork and invoices.

Office Skills: Records Management / Spreadsheets / Reports /

KEY SKILLS

Scheduling Software / Customer Support

Computer Skills: MS Word and Excel / Some QuickBooks Knowledge / Scheduling

Software Programs

EXPERIENCE GREAT LAKES FIRE & SAFETY EQUIPMENT COMPANY

10/2010 to current

Working directly with customers to provide technician service, insurance/AHJ requests, quotes,

and respond to any concerns.

BARRINGTON TRANSPORTATION – SCHOOL BUS DRIVER

07/2010 to 10/2010

Received my CDL license through the company’s training process then was responsible to

transport Elementary, Middle, and High School students to school and then home.

KEMPER INSURANCE – PROGRAMMER ANALYST

02/1979 to 06/2003

Started as an entry level clerk and finished as a programmer analyst working on minor to major

projects.

ENTER ANY CONTENT THAT YOU WANT TO REPEAT, INCLUDING OTHER CONTENT CONTROLS. YOU

CAN ALSO INSERT THIS CONTROL AROUND TABLE ROWS IN ORDER TO REPEAT PARTS OF A TABLE.

EDUCATION COLLEGE OF LAKE COUNTY – ASSOCIATES DEGREE IN COMPUTER PROGRAMMING

Graduated as a member of the Phi Theta National Honor Fraternity.

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