Customer Service Engineer
Resume:
Chris Powell
**** ***** *** ***** ****, WI *****
262-***-****, *********@*****.***
Career Objective:
Obtain a Mobility Engineer position with a forward thinking company where I can utilize my versatile skill-set and
add demanded value to the organization.
Qualifications:
I have been in the wireless industry for the past 8 years supporting businesses of varying size from small businesses to
the enterprise level. My previous work opportunities have given me significant experience in working with executives
including: business owners, CEOs, CFOs, VPs, CIOs, and IT managers. I also have experience with SQL Queries,
multiple MDM experience, and customer service. Notable companies I have worked with in the past include
Brookdale Senior Living, Bombardier Recreational Products (Evinrude, Ski-Doo, Sea-Doo), Anixter Inc., and SC
Johnson Wax. I have been involved with designing and implementing wireless policies/procedures as well as the
implementation of a WEM and various applications designed to help companies manage their employees and mobile
devices.
Technical Skills:
Operating Systems/Software
● Windows XP and Windows 7
● Lotus Notes
● Proficient with 2007 and 2010 Microsoft Office
● Mobile operating systems iOS, Android, and BlackBerry
● Google Apps MDM
● MobileIron MDM (Administrator and Troubleshooting Certified)
● Mobi Control (Soti) MDM
● BlackBerry Enterprise Server (5 and 10)
● ComView Wireless Expense Management (WEM)
Conceptual
● Manage MDM systems by testing and upgrading appliance versions, ensure connectivity with AD and
Lotus Notes Traveler servers.
● Phone and on-site support for cellular clients
● Google Apps Administration
● Creating mobility policies for companies
● Order Procurement and contract negotiations
● Inventory management
● Creating Roll Based Administration guidelines and training documents
Hardware
● Deployment of mobile new devices
● Setup and configuration new mobile devices
● Extensive knowledge of troubleshooting mobile operating systems such as iOS and Android
● Identify hardware issues and replace devices if necessary.
Relevant Work Experience:
Southwest Airlines (Contracted through HCL), December, 2014-Present
Enterprise Mobility Administrator
● Support 7500 Pilots EFB (Electronic Flight Bag) on iPad Air
● Provide Tier 3 Support AirWatch Issues
● Test and Troubleshoot Future Deployment Changes within AirWatch
● Provide support in transitioning AirWatch Admin from Southwest to a 3rd-party IT firm
Anixter Inc. (Contracted through Mondo), January, 2014-December 2014
Enterprise Mobility Engineer
● Set up Corporate Email and Applications on new smartphones (iOS, BlackBerry, iPhone, Windows 8.1)
● Order procurement and tracking
● Troubleshoot device, application, and email issues
● Provide helpdesk support in regards to mobile technology
● Administer BES 5 and BES 10 (test new versions of and upgrade, troubleshoot downed servers.)
● Administer MobileIron (In test environments and in production; test new upgrades, troubleshoot server
issues, integrate with AD and Lotus Notes Traveler)
● Build the Webalo Appliance create SQL Queries to provide real-time information.
● Test applications and software versions in a test environment and implement in production.
● Troubleshoot MDM failures/issues
● Assist in the creation and implementation of mobile device policies
● Create policies and documentation for Role Based Administration for multiple MDMs.
● Create documents for device setup and procedures.
Brookdale Senior Living (Contracted through TEK Systems), April 2013 –January 2014
Mobility Specialist
● Set up Corporate Email and Applications on new smartphones (BlackBerry, iOS, Android)
● Train employees on the operating system and applications
● Order procurement and tracking
● Troubleshoot device, application, and email issues
● Ship phones and erase old devices upon delivery
● Provide helpdesk support in regards to mobile technology
● Assist with inventory tracking and billing
● Assist with monthly billing management (Suspend/cancel lines, modify services)
● Use multiple Mobile Device Management (MDM) programs, including BES 5 and BES 10, to manage
devices remotely.
Luminous Communications, April 2011 – Present
Mobile Communications Specialist
● Assist business with basic IT needs such as network setup and virus/malware removal.
● Website Development
● Google Apps setup and deployment
● Assist business customers with monthly billing questions
● Obtain new clients through networking, cold calling, and referrals.
● Order procurement for devices and accessories
● Provide device setup services for customers utilizing BlackBerries, iPhones, and Android devices
● Provide onsite and offsite support to business customers who need troubleshooting support
● Notable customers include LaCosta Inc., SC Johnson Wax, and Rustoleum
● Serve business customers using between 50 and 300 lines of cellular service
● Set up Microsoft Exchange Accounts, Gmail accounts, and iTunes accounts
● Installation and setup of various mobility software packages such as: BlackBerry Desktop Software,
iTunes, and software/drivers for mobile broadband cards
Select Communications, October 2009-April 2011
Store Manager
● Sold customers new smartphones and assisted in device setup.
● Instructed customers on how to use their new BlackBerry, iPhone or Android smartphones.
● Assisted customers with billing concerns
● Hired, trained, and supervised subordinates
● Conducted inventory counts and shipped inventory to other stores
● Maintained relationships with Verizon account managers and Vendors (Motorola and LG)
● Cold-calling for new business customers.
Vazcom Communications, July 2006-October 2009
Outside Sales Consultant
● Sourced Small-Medium businesses to assist with their cellular needs
● Provided Order Procurement Services
● Provided on and off-site technical support for several mobile operating systems
● Prepared quotes for businesses looking for new service
● Served business customers utilizing 50-300 mobile devices
● Assist with inventory counts
● Installation and setup of various mobility software packages
● Provide outside sales for Vazcom Communications
● Cold call to generate new business leads.
● Attend networking events
Education and Certifications:
University of Wisconsin Whitewater, 2001-2002
MobileIron V5 Platform Certified
MobileIron Troubleshooting Certified
References:
Dan Crangle
Brookdale Senior Living
********@***************.***
414=918-5000
Brian Vazquez
Middle Man Inc.
********@******.***
Contact this candidate