Customer Service, Front office administration, Cashiering

CURRICULUM VITAE:

PERSONAL DETAILS:

Name : Martha Melle

Nationality : Kenyan

ID. No. : 24476331

Gender : Female

31st January 1985

Date of Birth :

Marital Status : Single

Religion : Christian

Passport No. : A043104

Address : P.O BOX (80100) 96175 MOMBASA

Email : *********@*****.***

Cell Phone : +254-*********

CAREER OBJECTIVE:

To become an effective employee who would add value to an organization and help to achieve its

goals with minimum supervision while at the same time achieve personal and professional

growth.

KEY COMPETANCE:

• Flexibility to work in any given position

• Willingness to learn

• A great attitude

• A team player

• Ability to work in a multi-cultural setting

• Excellent public relation

WORKING EXPERIENCE:

April 2013 – April 2015 : Gilfilian Air Conditioning Ltd.

Designation : Secretary

Responsibilities

• Managing incoming and outgoing calls

• Maintaining and keeping record of files in hard and soft copies

• Responding to enquiries through telephone, mails or face to face

• Receiving of visitors and directing to appropriate department or individuals

• Scheduling appointments and meetings

Jan 2012 – March 2013 : Raisons Ltd

Designation : Sales Assistant/Merchandiser

Responsibilities

• Answering queries from customers about the products displayed

• Stocking shelves with merchandise

• Receiving and storing the delivery of large amounts of stock

• Balancing cash registers with receipts

• Attaching price tags to merchandise on the shop

• Processing transaction made by cash, credit cards

Jan 2010 - Dec 2011 : Nyali Cinemax

Designation : Cashier/Barista

Responsibilities

• Cash handling and giving out receipts

• Service of food and beverage

• Computing and recording sales

• Preparation and presentation of coffee, tea and juice

• Ensuring customers’ comfort and satisfaction

Jan 2009 – Dec 2009 : Hotel Rio

Designation : Receptionist

Responsibilities

• Reservations and cancellations by phone, email, letter, fax or face to face.

• Checking guests in and out of the hotel.

• Allocating rooms and handling out keys.

• Preparing bills and payment of the guest.

• Handling foreign exchange.

July 2006 – 2008 : Associated Motors Ltd

Designation : Receptionist

Responsibilities

• Receiving incoming and outgoing calls

• Managing hard copy and electronics files

• Responding to any inquiries by telephone, mails, emails or referring the customer to the

appropriate person

• Ensuring a neat and orderly office environment

• Greeting Internal and External Customers

• Processing incoming/outgoing mails and facsimile as well as sorting and distributing to

appropriate individuals

EDUCATIONAL BACKGROUND:

COLLEGE EDUCATION:

Mombasa Polytechnic University College

Award : Certificate in information technology

Alliance Francaise

Award : Certificate in French

Mombasa Polytechnic University College

Award : Diploma in Front Office and Customer care

SECONDARY EDUCATION:

Ngala Memorial Secondary School

Certificate : Kenya Certificate of Secondary Education

Qualification : C

LANGUAGES: Excellent spoken and written languages abilities in English, French and Swahili.

ICT SKILLS:

• Ms Outlook

• Ms word

• Ms Excel

• Ms Access

• Ms Power point

• Internet

• Sage

HOBBIES

• Travelling

• Music

• Adventure

• Volleyball

REFEREES

1. Mr. Job Obiri

Finance Manager

Gilfilian Air Conditioning Ltd

Nairobi

Tel: 073*-******/ 072*-******

2. Mr. Harold Otieno

Manager

Hotel Rio

P.O Box 98131

Mombasa

Tel: 041-*******

3. Mr. Shitul Sachania

Nyali Cinemax

Tel Nos 041******* / 073*-***-***

Mombasa.

Contact this candidate