Customer Service Management
Resume:
Manoj. D. Archibald
*****.***@*****.***
**/*** *, ******** *****, Gudalur, The Nilgiris, Tamil Nadu
Professional Profile
SENIOR MANAGER – Tea Manufacture
A Senior Tea Manufacturing Manager with over 20 Years’ experience in factory administration, recruitment, public relations,
excise documentation, operation along with day to day activities including labour management, vendor management,
logistics, facility management, outsourcing, etc.
• A consistent performer having successful track record of making visible contribution to raise productivity with
application of business management & administrative skills.
• Proven expertise in developing procedures, service standards, operational policies & planning/implementing
effective control measures to reduce running costs of unit.
• Skilled in planning, supervising and managing the overall operations of tea factory including resource planning,
procurement and maintenance of inventory levels for smooth functioning of all departments.
• Expertise in Managing & operating in different environments & serving as key point of contact for senior
management. Proven people management skills coupled with professional competencies in mobilizing and judiciously
managing resources with structured inputs.
• Thorough knowledge in Tea Manufacture (CTC. Black Tea and Orthodox Black Tea) and knowledge in Green Tea
Manufacture
• Worked for Organic Tea Manufacture Units Certified with ISO and 100 % EOU
• Record of success in acquiring closed factories, setting up new companey, introduction of consumer packets,
brand developing and Marketing tea.
Skills Pyramid
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Professional Highlights
Work Experience
Since Apr 2005 with M/s. T.C. Tea and Enterprises (P) Ltd
As Senior Manager
In charge of overall operations and company administration for 2 factories. Responsible for overall operations management,
compliance, customer service, resource management including recruitment, payroll, training, leading and monitoring the
performance of team members to ensure efficiency in manufacturing operations. Overseeing production planning and cost
control functions while implementing policies and procedures complying with statutory rules and regulations.
Highlights
• Responsible for continuous process improvement and deciding process parameters to get maximum output from
all operations by implementing new processes and systems.
• Reviewing existing systems & procedures and designed internal controls/quality audit checks for various
operational areas for achieving higher operational efficiency, resource rationalization and cost reduction.
• Accountable for maintaining appropriate documentation including central excise documents while ensuring
precision, accuracy and compliance to the standards as well as statutory compliances.
• Executing and developing the best practices and standard operating procedures targeting at organizational
excellence a devising cost control measures to implement cost effective.
• Maintaining Industrial relations and liaising with Govt. agencies to obtain necessary approvals.
• Developing new processes concept for production optimization and developing sequencing of manufacturing
steps.
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• Preparing weekly / monthly production reports, standard operating procedures, efficiently managing over all
activities of the factories including technical, administrative, and regulatory and personnel.
• Mobilizing and judiciously managing resources to optimize operational efficiency and rolling out strategies for all
functional areas and generated high work tempo to stand out in the face of stiff competition.
• Spearheading productivity improvement activities required producing tea while controlling the cost and maintaining
world class quality.
• Reviewing the operational practices, identify the areas of obstruction / quality failures and advising on system and
process changes for qualitative improvement in productivity.
• Propagating Quality Circle movement and developing quality culture in the work force to achieve quality leadership
in the industry.
• Key achievements:
Successfully formed private limited company and acquired two manufacturing unit.
Recognized for achieving highest price in coonoor auction.
Instrumental in introducing consumer packets.
Feb 2002 – Apr 2005 with M/S Silent valley tea factory (P) Ltd, Gudalur, The Nilgiris
As Senior Factory In charge
Reopened and restructured the overall closed factory and established operations from ground level. Developed and
monitored performance against key success metrics while identifying and mitigating risks associated to operations.
Formulated plan for implemented new process concepts for production optimization and develop guidelines for the
sequencing of manufacturing activities.
Highlights
• Complied with corporate policies on environmental, health and safety in order to confirm to government mandated
policies; maintained accident free operation and achieved plant safety objectives.
• Responsible for planning and overall operations management, dispatch, development, modification and release of
material for production as per requirement.
• Communicated with stakeholders to ensure commitments are served on time and to ensure processing documents
are as guidelines.
• Accomplished various duties including budget preparation, staff management, quality control, workflow
management and meeting deadlines.
• Planned the production and allocated the manpower optimally in consonance with the product mix across various
production sections
Preceding Assignments
Dec 1996 – Feb 2002 with The Bombay Burmah Trading Corporation Limited
As Assistant Factory Officer
Accountable overseeing factory operations for the Green tea manufacture orthodox and C.T.C. tea with 100 % EOU.
Worked in Gajam Mudi, Anai Mudi, Mukottu Mudi, Oothu Factory, Manimuthar Factory and Thay Mudi Factories in Mudis
Group. Worked in Manjolai and Manimuttar Factory Organic Tea – 100% EOU) of Singampatti Group.
Certifications & Courses
Undergone training at Rousdonmullai Tea Factory in Tea manufacture and accounts, Nov 1994 – Dec 1996
Trained in the special manufacturing process of M/s. TATA TEA LTD., for packing as well as for Auction while
o
the above Factory was leased for one year.
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Education & Credentials
P.D.C., Tea Manufacturing,
Personal Details
Date of Birth: 29.11.1973
Languages: English, Malayalam, Tamil & Hindi
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