Client service, Business process requirements,business analyst

Anjan Venkat Anirudh Bharthepudi Email –

******@***.***

Mob – (973)454-

**** ** *** ** ******* #207 Beaverton, OR - 97003

0428

Objective

To obtain a position as a Business Analyst where I can utilize my experience in understanding the business process and client

facing skills.

Education

Portland State University, (Portland, OR) ‘ ( Expected Graduation -

June 2015)

Master’s in Engineering & Technology Management (GPA: 3.6/4)

Jawaharlal Nehru Technological University (Hyderabad, India) May 2012

Bachelor of Technology in Engineering (GPA:

3.3/4)

Work Experience

Business Analyst Intern Exterro Inc., Beaverton OR August 2014 –

Present

E-discovery, Legal Hold software, Client Service, Information Governance, Product Implementation

• Providing technical assistance on legal hold product to clients from Fortune 500 Companies.

• Working closely with Project Management, Implementation, and Deployment teams to resolve client issues.

• Assisting the Project Manager during new project requirements & ensure the project is finished within the given

timeline.

• Maintaining database of all the clients, knowledge base, internal SQL scripts, and training documents.

Technical Analyst Google Maps, Hyderabad, India September 2012 – July 2013

GIS tool, Excel VBA, Client Service, Client Recognition & appreciation

• Providing technical assistance to customers regarding technical and non-technical issues concerned to Google Maps.

• Verifying and correcting information of business listings on Google maps using ArcGIS tool from the backend.

Computer Lab Technician Portland State University Jan 2014 – July

2014

• Developed a database to view historical records of clients.

Database, Systems testing, SQL, Excel Macros

• Installation and testing of new systems.

• Maintained the helpdesk software (with SQL) used by students to log in issues related to PC’s, scanners and printers.

Valuable Skills

• Proficient in using tools such as Microsoft Office. Excel VBA, GIS and Matlab.

• Familiar with SQL, DBMS (like SQL Server, MySQL), and basic networking concepts (Routing, TCP/IP).

• Experienced in installing and testing new systems with Operating systems (Windows & Macintosh).

• Familiar with different business process and end to end project implementation.

Things I am proud of

• Elected as the President of Indian Student Association representing over 200 Indians in the University.

• Part of a five member team that provided business strategy and strategic plan to Finex (Startup based in Oregon).

• Received several accolades for ensuring 100% client satisfaction.

• Proven Client service and customer satisfaction record, team player.

Course Work

Project Management, Decision Making, Operation Research, Strategic Planning, Technology Marketing, Engineering &

Financial management, Database Management, Business Process Innovation.

Past Projects:

Strategic Plan for Circle Technologies

Designed & developed a strategic plan and business strategy for Ring technologies using their core competency.

Helpdesk system – Database project

Developed & modified an existing database in SQL server for helpdesk system in university which is used as a ticket

management tool to keep track of issues raised by students for computers, scanners etc.

Populated the database with data using SQL scripts and then exported to Excel.

Decision Model criteria using HDM model

Worked on a decision making criteria that is used to determine the choice of selecting the best mobility vehicle in the market

using a hierarchical decision model.

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