Technical Writer Engineer

WALTER THOMPSON

**** ***** ***** ****** *** Jose, California, 95121

Mobile: 408-***-****

***-***@*******.***

Summary Statement

Technical Writer with over twelve years of experience creating, and

updating medical device User Manuals. Experienced in interviewing subject

matter experts (SME), and incorporating their information in to the User

Manuals in clear and concise English. Also, extracted pertinent information

from Product Requirements and

Engineering Requirements documents. I tested a sample of each product to

ensure that the information in its User Manual accurately described its

operation and usage.

Experience

NDS Surgical Imaging, San Jose,

California 2002 - 2015

Technical Writer

Responsibilities:

. Create, and administer User Manuals, Quick Reference Guides, and

instructional materials for NDS branded products, and products

manufactured by NDS for specific (OEM) customers.

Accomplishments:

. Redesigned NDS and OEM User Manuals to improve flow and legibility.

. Managed the translation (localization), sometimes on very tight

schedules, of User Manuals, Marketing materials, and other materials.

. Incorporate last minute User Manual changes accurately and quickly

. Wrote over one hundred User Manuals for NDS, and NDS's OEM products.

. Developed test and demonstration software for NDS HD Radiance

displays, EndoVue displays, ConductOR, ScaleOR, and OEM products.

. Validated firmware for NDS displays.

. Provided test software and "debugging" assistance to Customer Care,

and occasionally directly to customers.

. Inspected newly translated documents for formatting errors, and lost

or misplaced graphics. Corrected any such errors that I found.

. Built PDF files containing the original English manual and the up to

fourteen languages which it was translated into.

Intel, Santa Clara, California

1993 - 2001

Technical Support Engineer

Responsibilities:

. Assisted customers with the installation, and integration of PC based

telephony products manufactured by DiAnaTel and Dialogic

Accomplishments:

. Wrote the software test suite and user guide for DiAnaTel products

Skills:

. MS Publisher

. Adobe Professional

. Adobe Photoshop

. Conversant with Windows XP, Windows 7, and Windows 8

. PowerBASIC, C++

. Audio / Video installation and setup

. Familiar with hand tools and their usage

. Troubleshooting, testing, and repairing of test and servicing

equipment.

Education, Professional Development and Training

. Electronics, U.S. Navy Electronics School - San Francisco (Treasure

Island), California

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