Maintenance Customer Service

WILLIAM BANKS, JR.

***** ***** **

Ivor, Virginia 23866

Mobile: 757-***-**** Home: 757-***-**** Oconus Mobile: 639*********

Email: ****************@*****.***

CAREER OBJECTIVE

I am exploring opportunities with an Active Secret Security DOD Clearance;

Retired Battalion Maintenance Principal Advisor United States Army;

background 30 plus years of experience International Journeyman and Senior

Logistic Maintenance Manager that would benefit a company's success and

serve as a Director/Superintendent/Manager/Senior. Excel in cost effective

organization and timely decision-making, where I can use the knowledge,

experience and skills that I have gained over the past years to build and

maintain a challenging and rewarding environment that promotes personal,

professional and superior quality of life in support of current/future

operational strategies, and organizational development. Performed and

created maintenance operation plans and track reports prepared weekly in

the form of Excel spreadsheets, and presentations using Power Point to

track forecasts for management.

PROFESSIONAL EXCELLENT SUMMARY

Performed Annual, Bi-Annual services and corrective maintenance on the

following ground

Equipment:

1,,2 TON M35A2'S, 3-5TON, M998,

M1034,M1097,M1123,M966,M997,M1083,M113A1, ARMOR M113'S, MLRS, HEMET,

PLMS, M915, MEP 18A, MEP 005A, MEP006A, MEP 008A on Generator Diesel

Engines. Troubleshoot complex mechanical and electrical components.

Perform inspections and diagnose various commercial equipment;

generator equipment, trailers, and heavy/light wheeled vehicles i.e.

Fixed Site Decon Systems, sedans, and commercial trucks.

. Control systems: Mechanical control system, valves, including

regulating valves, safety valves, controlling valves, cut off valves,

and emergency valves

. Preventive: Development and Implementation of schedule maintenance

programs and lubrication plans, overhauls, inspections, draft tasks,

instruction manuals, procedures, checklists, and emergency response

. Predictive: Development and Implementation of data collection systems

and program fault trees, root cause analysis, and procedure drafting,

and trend analysis and spectrum generation to prevent breakdowns,

budgeting requirements

. Advance skills: The Army Maintenance Management System (TAMMS), Unit

Level Logistics System grounds (ULLSG), Standard Army Maintenance

Information System (STAMIS),Standard Army Retail Supply System

(SARSS), Army Federal Logistic Data (FEDLOG), Federal Logistics

Information System Web Inquiry (WEBFLIS), Integrated Logistics

Analysis Program (ILAP), Radio Frequency In Transits Visibility (RF-

ITV), Defense Automatic Addressing System (DAAS)

CORE COMPETENCIES

Contingency Planning Tracking Prioritization

Quality Assurance Seminars/Instructor

Accountability Reports Tactical/Operational Planning Daily

Status Reports Client Relations

Business Analysis Strategic Planning

Kaizen Philosophy Office Automation

Preventive Maintenance Predictive Maintenance Staff Supervision

Root Cause Analysis

PROFESSIONAL CAREER ACCOMPLISHMENTS

Maintenance Management Instructor

Engility, FOB Fenty, Afghanistan

July 2013- Feb 2014

Maintenance Instructor; for ANSF National Logistics Organizations; training

Afghanistan National Soldiers on Logistical Maintenance Management and

individual maintenance task training. Observe and evaluate students' work

to determine progress, provide feedback, and make suggestions for

improvement. Supervise and monitor students' use of tools and equipment.

Determine training needs of students or workers. Participate in

conferences, seminars, and training sessions to keep abreast of

developments in the field, and integrate relevant information into training

programs. Administer oral, written, or performance tests to measure

progress and to evaluate training effectiveness. Prepare reports and

maintain records such as student grades, attendance rolls, and training

activity details. Prepare outlines of instructional programs and training

schedules and establish course goals. Select and assemble books, materials,

supplies, and equipment for training, courses, or projects. Present

lectures and conduct discussions to increase students' knowledge and

competence using visual aids, such as graphs, charts, videotapes, and

slides. Provide individualized instruction and tutorial or remedial

instruction. Develop curricula and plan course content and methods of

instruction. Develop teaching aids such as instructional software,

multimedia visual aids, or study materials. Conduct on-the-job training

classes or training sessions to teach and demonstrate principles,

techniques, procedures, or methods of designated subjects.

Logistical Management Analyst

Lockheed Martin, 4-401st AFSB AMC, Kandahar, Afghanistan

June 2012- July 2013

Logistical Management Analyst for CECOM C4ISR RSC, Logistical Sustainment

Maintenance Bundle Operations supporting the following programs; Program

Manger Robotics and Unmanned Systems (PM RUS) PSDS2, Vehicle Optics Sensor

Systems (VOSS) Unattended Ground Sensors (UGS) Unattended Transient

Acoustic MASINT Sensor (UTAMS), Persistent Threat Detection System (PTDS)

program, P2DS2,Harris Communication, Ground Sensors for Gunshot Detection

(GSD),Fixed Site Sniper Detection System (FSSDS) ; perform transportation

operations, wrap, pack and ship IAW with the Air Force Mobility Command and

Movement Transportation Command policies and procedures; including

developing and implementing logistical program activities including ILS,

technical documentations, RAM and provisioning; receive, ship and transport

all classes of supplies, materials, and rolling stock by land and air

conus and oconus; providing customer service and meeting time objectives;

ensure proper documentation and package markings with appropriate placards

when moving hazardous and non- hazardous materials; frequently communicate

with management team regarding status and logistics deliveries/pickups;

determine method of shipment utilizing knowledge of shipment procedures,

routes and rates; Perform Preventive Maintenance Checks and Services on

transportation vehicles and coordinate with maintenance repair facility for

repairs; coordinate efforts of subcontractors and field service personnel;

resolves logistics problems and complied data on standardization and

interchangeability of parts to expedite logistic activities

. Controlled the efficient flow of goods, services, and information

between point of origin through customer requirements, coordinating

transportation by use of TMR and ARM, acquisition of necessary items

conus and oconus

. Ensured that customer service and time objectives are achieved within

existing financial constraints meeting market and financial objectives

. Planned and scheduled execution; data base entry; safety policy

compliance; performing inventories and shipping activities for

schedule compliance; performed packing and crating to Mil STds; and

cargo preparation IAW SOP and maintain accountability of issued items

and accuracy of shipping manifests

. Analyzes technology and distribution network trends and implements

changes in department as appropriate

. Chalk out strategies to avoid waste and reduce operation costs

wherever possible eliminating redundancy

. Plan, organized transportation material movement ensuring work was

accomplished in a manner consistent with organizational requirements.

. Maintained proper records of outgoing, and incoming stock; performed

inventory management, receiving, and shipping without delays;

maintaining a 100% customer satisfaction rate.

. Managed the logistics of freight issuance of government and civilian

shipping documents, including freight bills, bills of lading, and

freight manifest sheets; initiate air/land movement request and custom

documents of all classes of supplies Intra-theater, theater, and conus

without error; resulting having a 0% frustrated cargo

. Collaborate with other managers and staff members in order to

formulate and implement policies, procedures, goals, and objectives

that were effective within the organization to strength the

transportation role in business stargies

. Conducted Vehicle Optics Sensor Systems (VOSS) inventories and issued

and received repair parts and updated records; handled the tasks of

identifying extensive inventory of unserviceable items that hamper the

timely receipt of new equipment

. utilized 49 CFR Code of Federal Regulation following guidelines and

polices shipping dangerous goods; facilitate environmental safety and

other functional areas with regard to transportation functions

Senior Military Operations Analyst STF

Lockheed Martin, Multi-National Corps C3, Iraq, and USARCENT G3, Kuwait

August 2004- April 2012

Senior Military Operations Analyst MNC-I and USARCENT; WMD,Chemical

Biological, Radiological and Nuclear operations (CBRN); Instructed new

equipment training on operations, prevented maintenance, schedule and

unscheduled maintenance, EHS program, tactics, techniques, and procedures

(TTPS') on Fixed Site Decontamination Systems for 29 Army units and 7

Marine units through-out the SWA

. Analyzed cost-benefit of capital improvements and evaluate economy of

equipment replacement and repairs. Developed packages, analyzed

product lifecycle, selected and procured components equipment and

designed review processes

. Confers with United States Army QA/QC material, manufacturing, and

other military department personnel to provide technical support.

Interpret engineering drawings and facilitates correction of errors on

drawings and documents

. Conducted chemical facility inspections; ensuring chemical solution

were store in accordance with federal policies and regulations

. Responsible for all levels of maintenance, including depot, as well

as battle damage repair of equipment, components, and special mission

equipment

. Directed all ground maintenance operations for thirty-eight assigned

units; performed schedule and unscheduled maintenance; maintained

operation readiness rate of 90 percent

. Assisted in the development, analyzing, writing, and publishing

Operation Plans (OPLANS), Operation Orders (OPRD's), Fragmentary

Orders (FRAGO's)

. Developed the overall sustainment maintenance strategy, optimizing,

and executing all maintenance plans and activities for decontamination

system support within the South West Asia (SWA) Theater of

operations; assigned the roles in the project to appropriate staff

members

. Established milestones and monitored adherence to master plans and

schedules, identified program problems and obtains solutions, such as

allocation of resources or changing contractual specifications;

conducted all phases of the program from inception through completion

. Ensured tasks received from the Government are thoroughly analyzed and

supported through the preparation of executable mission plans and

orders

. Responsible for adherence to contract standards as defined in the

contract and as modified by the statement of work and/or proposed

works statement

. Enhanced receiving, redistributing and coordinated shipments of

repair parts, vehicles, and training materials within two geographic

areas; providing a cost saving to the U.S. Army and Intelagard

estimated over 500,000

. Provided data and assisted in the development of proposal writing,

performing re writes, edit proposal responses and provided assistance

in the bid process under direction of the Program Manager; gather

pertinent meeting information, capture action items, decisions, issues

and risks.

. Participated in key performance contract review meetings with

government officials ensuring contract were begin performed IAW

contract obligations

. Performed a cost analysis on the USARCENT Fixed Site Decontamination

Program provided an estimated cost saving to the U.S. of over 350,000

identified unwarranted repairs and international shipping cost and

increased equipment readiness from 50% to 100%

Battalion Maintenance Manager

United States Army, 32nd FA Battalion, Fort Sill OK and 28th Trans

Battalion, Mannheim GE

June 1999- August 2004

Principle advisor for Multiple Launcher Rocket Systems (MLRS) headquarters,

S4 operations with over 215 vehicles and various generators and trailer

systems; Battalion Maintenance Supervisor for the largest motor

transportation line haul in the United States Army supervising seven

maintenance supervisor, 90 mechanics, and 16 Logistical specialists to

include eight heavy/light mechanics. Coordinated all aspects of

organization maintenance, material management and logistical maintenance

for up to five line haul companies with 305 M915 and 1200 line haul

trailers

. Provides advice, assistance, and guidance regarding maintenance

management systems, material readiness programs, cost reduction

programs, and maintenance shop practices in maintenance facilities

. Receives reviews, and processes unit Army Material Status System

(AMSS) reports and Missile Material Readiness reports and submits a

consolidated report to the Logistics Support Activity (LOGSA).

. Prepares and conducts both classroom and on-the-job training designed

to upgrade, improve, and/or update the knowledge and working skills of

unit maintenance personnel.

. Develops, writes, updates, and teaches units of instruction for new

equipment training.

. Evaluates directives to ensure adherence to standard methods,

conformity in maintenance procedures, and the proper use of

maintenance equipment, facilities, and personnel.

. Reviews the effectiveness and efficiency of equipment and maintenance

management and needs for improvement of existing practices and the

impact on the overall maintenance program

. Responsible for ensuring all forms, inspections and documentation are

maintained in accordance with DA Pam 738-750, DA Pam 738-751 and AR

750-1

. Performed command inspections on maintenance and supply facilities

. Researches material pertaining to maintenance and maintenance

management; utilizes computer software programs to identify errors,

equipment, non-mission capable time, and to determine a course of

action to improve readiness.

. Recommends the revision of higher headquarters' policies, procedures,

practices, and regulations.

. Performs hands on maintenance procedures to personnel on proper trade

techniques, practices, and explains safety precautions involved in

maintenance. Performs other duties as assigned.

. Developed departmental budget and allocate maintenance budget dollars, materials, equipment and other resources to day to day operations,

Justifies all budget and resources allocation decisions to senior

management

. Overseen the implementation of maintenance plan, maintained property

accountability of tools and maintenance facility; value over $40

million in accordance to Supply Management System

. Increased vehicle readiness 94% and increased consistency by 35% by

developing and presenting a maintenance plan that included preventive,

predictive, and corrective procedures ; using data collection to

implement a predictive maintenance and reliability analysis

. Performed function analysis for the Army Oil Analysis and Calibration

Program reducing delinquency from 12% to below 3%

. Revised and submitted changes to policies and standard operating

procedures that enhanced shop operations and logistical issues

. Managed the required training for 90 maintainers and 16 Logistical

Specialists, services of over 320 pieces of rolling stock, and ground

equipment worth over $20,000,000; coordinated the maintenance workload

and quality control of jobs within supporting organizations; directed

the flow of repair parts; responsible for maintaining a continuous

communication with the six field maintenance supervisors that support

the battalion to ensure proper logistical support and technical

assistance

. Serve as an integrator and direct assistant to the Battalion

Maintenance Officer

Battalion Maintenance Manager

United States Army, 409th BSB, Vilseck, GE and 7th Army Training Command,

Grafenwoehr, GE

May 1996-June 1999

Provided senior-level technical guidance and logistical maintenance for an

Organizational Maintenance Activity and 7th Army Training Command School;

supervised workforce of 8 Local Nationals, 22 military personnel;

supporting seven companies; managed maintenance of over 338 pieces of

equipment including 33 tracks, 120 wheeled vehicles and various engineer

equipment value at over $37 million

. Supervised development and preparation of operations information and

related data to ensure proper logistical support and technical

assistance using SAMS, SARSS,ILAP and ULLS-G ; contributed to staff

development and data systems; provided mission guidance to nine

subordinate NCOs; performed duties as senior mechanic for 22 soldiers

assisting in planning, training, deployment, and redeployment

operations at the Battalion level

. Planned and researched and developed possible ways to maintain the

efficiency of all machineries, evaluates, repair, and troubleshoot

machineries; Also conduct regular monitoring and inspection of all

equipment and maintenance facilities

. Principle Advisor for the United States Army private own vehicle

inspect point overseeing and conducting over 10,000 private own

vehicle safety inspections annually for use on German highway

. Articulate new ideas through oral presentations / briefings in order

to persuade a diverse audience to include, high-level staff members

and other agencies to adopt a particular course of action

. Overseen the U.S. Army operations, production control, maintenance,

projects, Class IX ordering overall man-hours accounting; overseeing

ULLS-G operators, and maintains and control SARRS provided maintenance

reports higher headquarters with current status of all Battalion

equipment

. Serve as an integrator and direct assistant to the Battalion

Maintenance Warrant Officer

EDUCATION

Bachelor of Arts Degree Candidate, Transportation/Logistical Management, 75

semester hrs, American Military University, present

International Association of Safety Professional (IASP) Licensed Safety

Professional (LSP) General Industry, Shelby, NC 2013, ID#508465, expires

2016

Manager Quality/Organizational Excellence Course, ASQ, 2007

Institute of Logistical Management, Certified Logistical Practitioner,

Burlington, NJ, 2004

UNITED STATES MILITARY EDUCATION

Mechanical Maintenance Senior NCO Course Light Wheel Power

Generation Course

Maintenance Leadership Course Action Officer

Development Course

Management development Course Supervisor Development

Course

Unit Level Logistics System Ground Cadre Course Leaders Management

Information System

Advance Noncommissioned Officer Course First Sergeant Course

Drill Sergeant Course EEO Leader Development Course

Project Management Course Warehousing & Distribution

Management

Certificate, HAZWOPER (IAW 29c\CPR 1910,120 U.S.D.A Senior Military

Customs Inspector

Reutilization and Marketing Effective Communication

Reenlistment Course DIRSPT/GENSPT Maintenance

HEMMT

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