Customer Service, call center

R’SHEEDA FRYSON

**** * *** ****** *********, Md. 21213

443-***-**** ************@*****.***

Objective: Obtain a position in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goal.

Professional Skills:

Typing 35 wpm, Microsoft office, word, excel and PowerPoint.

Customer service, communication skills and receptionist.

Experience :

Safe Management Security April 2014 –July 2014

Safeguard and patrol all special events.

Perform security checks and also greet clients.

Securitas Security Services December 2010-March 2014

Safeguard, patrol, and monitor any theft or violence in the premises where duties have been assigned.

Writing daily reports regarding the activities and disturbances (if any) that occurs during shift.

Performing security checks, and work independently in small buildings. Greeting clients, customers and parcel delivery personnel.

Signing for and monitoring packages.

Sams Club April 2010-December 2010

Managed all the cash transactions, kept account of daily transactions.

Balanced the daily account at the end of each day.

Interacted with the customers that came to the counter.

Charleston Department of Social Services) January 2008-April 2010

Answer phones and transfer to the appropriate staff member take and distribute messages, greet public and clients and direct them to the correct staff member.

Coordinate messenger service, receive sort and distribute incoming mail, prepare outgoing mail.

Performed office duties utilizing Microsoft Word, Microsoft Works Excel, PowerPoint and Outlook.

Education:

First Aid CPR AED -January

2015

Security Guard License- February 2011

Penn Foster High School Diploma- March 2010

Job Corp- Certificate Office Administration- January 2010

References: Furnished upon Request

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