Customer Service Administrative Assistant

Deborah Croft

Home: 919-***-**** . Cell: 919-***-****

**** *** ***** ***** ****/Raleigh,NC 27610

******.*******@*****.***

PROFESSIONAL SUMMARY

Personable and responsible team player with an upbeat, positive attitude.

Results-driven On-Site-Specialist with proven ability to establish rapport

with clients. Motivated to maintain customer satisfaction and contribute to

company success.

SKILL HIGHLIGHTS

Attending to detail and meeting goals

Sharp problem solver

Energetic work attitude

Store maintenance ability

Customer Service/Support expert

Punctual

Active listening skills

Large cash/check deposits expert

Inventory control familiarity

Adaptive team player

Follow directions

Excellent Organizational Skills

WORK EXPERIENCE

CREW MEMBER,Burger King-Raleigh,NC

05/2014 to present

Customer Service/Restaurant

Count cash

Greet and Accommodate guests

Assist managers and co-workers

Stock and inventory of supplies

Inspect restaurant for cleanliness

ON-SITE-ADMINISTRATIVE ASSISTANT, Ricoh - Raleigh, NC

08/2006 to 09/2013

Task Management

Created new processes and systems for maximizing customer service

satisfaction.

Cross-trained and provided back-up for other customer service

representatives as needed.

Worked under strict deadlines and responded to service requests and

emergency call-outs.

Worked with company systems such as Live Support and diligently completed

all assigned tasks, working overtime as needed.

Customer Service/Interface

Researched, calmed and rapidly resolved client conflicts to prevent loss of

key accounts.

Greeted customers and ensured an atmosphere of helpfulness and welcome was

maintained.

Handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product,

promotions and orders.

Cashiered two cash registers in tandem to maximize customer flow.

Manufacturer Production Technician, AVX -Raleigh, NC

02/1998 to 08/2006

Compiled units according to manufacturing assembly guidelines.

Operated machines to fire microchips in preparation for inserting

microchips online.

Inspect/Inventory items to ensure accountability and availability of

equipment and parts.

EDUCATION & TRAINING

Bachelor of Arts (With Honors): Social Services, University of Binghamton-

Binghamton, NY

VOLUNTEERISM & COMMUNITY SERVICE

Leader Dogs, Raleigh, NC/ Raise and train guide dogs for approximately 10

years.

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