Customer Service Sales
Resume:
C ASEMY M ARCELIN
*** ** ****, ******* *******, FL. 33063, Phone: 754-***-****, ********@*****.***
COMPUTER NETWORK TECHNICIAN/COMPUTER ENGINEERING TECHNICIAN
Key Skills
Computer protection Computer troubleshooting Installation and Management of
(Spyware, Malware, Identify Configuring and Troubleshooting of Operating email servers, and Clients
theft, and Viruses) Systems Management of Microsoft network
Computer Assembly Implementing and managing Wireless devices Infrastructure
Managing a Network and and Networks Managing Internet access
Server Environment Managing and Creating network users Implementation and Management of
Managing Enterprise level Network management WAN access
Networks, HTML, Citrix Remote and wireless Networking Multi-meter, Bread Boarding
Soldering, Component Level Exchange Server
Professional Experience
Caz’s PC Repair
Computer Repair, Fort Lauderdale 2013-Present
Diagnose, troubleshoot, and resolve
hardware, and software
PC Clean up and screen replacement
Teleperformance, Margate FL. 2009-2012
Checked to ensure that the appropriate
Technical Support Representative
changes were made to resolved customers’
Troubleshoot customer issues and handle
concerns.
software and hardware issues
Suggested new products, programs and
services to increase customer ‘s
satisfaction
Convergys, Tamarac, FL. 2005-2007
Ensure with all Federal, State, and local policies and procedures
Assisted customers with all phone products
Sprint PCS Wireless, Coral Springs, FL. 2014-2005
Customer Service Assistant
Consulted with team members that developed and implemented the production ideas to increase sales
Assisted customer with all phone products and sales
US Navy, ENFN, MP Division and Supply Department 1999-2003
Ship’s Fire Crew
Performed customer service work in the supply department
Managed a crew of six in the supply department
Education
FLORIDA CAREER COLLEGE-Lauderdale Lakes, FL (Associate Degree)
Associates Degree
Computer Network Engineering, 2012-2015
ATI Career Training Center, Fort Lauderdale, FL 2008 (Associate Degree)
Electronics Engineering
Atlantic Technical Center- Coconut Creek, FL. _ Computer Repair (Certification of Completion)
Contact this candidate