Customer Service Administrative Assistant

Mary S. McGowan

386-***-**** E Mail: ********@*********.***

Professional Experience:

City of Palm Coast, Palm Coast, FL 4/2014-present

Facilities Clerk

Support public recreation activities by providing customer service involving parks,

facilities, activities and programs.

Coordinates scheduling, fee collections and assists in maintaining facilities.

Performs a variety of cashiering and account reconciliation tasks, processes point of sale

sessions and balances reports at City pool, Community Center and Special Events.

Flagler County, Bunnell, FL 10/2008-6/2013

Purchasing Agent

Performed administrative work in the areas of Purchase Orders, P-card transactions

and A/R and A/P

Solicited Bids and RFP's for commodities and services including analysis, evaluat ion

and award

Coordinated annual Fixed Asset inventory

Monitored Grants for compliance and administered contracts for select few

Budget Analyst 9/2004-10/2008

Coordinated the efforts of assigned departments for the preparation of documents for

the County’s Annual Budget

Analyzed revenue and expenditure trends for Budget submission

Monitored department expenditures throughout the year to determine needed

corrections

Tree of Life, St. Augustine, FL 2/2003-9/2004

Collections Specialist

Provided customer service and collections on an A/R monthly aging of over 300

accounts

Reconciled monthly statements for customers to resolve disputes a nd discrepancies

Issued credits for returns and damaged merchandise

Palm Coast Golf Resort, Palm Coast, FL 3/2002 -7/2003

Administrative Assistant to the Director of Engineering & Security

Provided administrative support in the areas of written and verbal correspondence for

the Director

Purchased supplies and services to support repair requisitions

Processed invoices for payment for 154 unit hotel, 5 golf courses and Marina

Obtained quotes for capital projects and managed budget for renovations of hotel and

golf courses

Assisted in golf shop sales and customer service to members at Ocean Hammock Golf

Course for a period of 6 months

Black & Decker Corp., Price Pfister Division, Los Angeles, CA 12/1997-8/2001

Credit Manager

Managed staff of 10 employees in cash applications and credit and collections

Analyzed financial statements and credit reports to extend appropriate credit lines

Provided month end closing of A/R to balance to the G/L

Education and Professional Association:

Associates degree, Business Management, College of the Canyons, Valencia, CA

Member: National Association of Credit Managers, Chicago, IL 12 years

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