lamonica S. benton
**** ******** ***** ****, ** 774**-***-*** 9607 ********@*****.***
Certified Pharmacy Technician, CPhT
Dedicated and technically skilled as a Pharmacy Technician with a versatile administrative support skill set
developed through experience.
Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to
increase efficiency, customer satisfaction and the bottom line.
Offer advanced computer skills in MS Office Suite and other applications/systems.
Key Skills
TSBP Registered Excellent Articulation and Voicing Sign to voice and voice to sign
PTCB Certification Familiar with Business, Medical & interpreting/transliterating
ACPE Certification Educational Setting Meeting & Event Planning
Classroom Management Strong technical skills including relay Inventory Management
Teambuilding & Supervision video technology Expense Reduction
Effective ASL communication Bookkeeping & Payroll
Strong understanding of deaf
culture
Experience
HEALTHBRIDGE CHILDREN’S HOSPITAL, Houston, TX 11/2012 to Present
Certified Pharmacy Technician
Under direct supervision of a pharmacist, my responsibilities include but not limited to the use of equipment used
in filling prescriptions and counting medications in accordance with state and federal laws. Admixing and
compounding all infusion therapy medication prescriptions written by the doctors. Communication and interaction
with doctor and nursing staff. Delivery of medication to appropriate medical units.
CYFAIR ISD, CyFair, TX 3/2011 to Present
Para Substitute Teacher (Grades K 12)
American Sign Language Interpreter
Filled in for absent teachers in emergency and on short and medium term assignments. Followed teaching programs set
by regular teachers and prepared outlines when necessary. Liaised effectively with colleagues in team teaching
assignments. Integrated lessons into long term curriculum plan to ensure continuity of education objectives.
Set and corrected homework assignments and projects. Employed materials and techniques of regular teacher where
available.
AmerisourceBergen, Houston, TX 9/2010 to 11/2012
Customer Care Representative
Processes all phone, fax, mail,e mail, drop ship and verbal orders from customers. Performs data entry for
purposes such as processing orders, accessing previous orders and special orders, and providing customers
with current prices; researches any other inquiries as requested. Worked side by side with field sales
associates in coordinating special orders, accepting quotations, and manufacturer calls. Communication
with warehouse associates, customers and field sales associates to ensure that the order process runs
smoothly. Responsible for providing customers with accurate answers to questions and complaints regarding
products and services; if unable to provided assistance, connected customers to appropriate Customer
Service Supervisor or Manager. Assisted customer with backorders, communicated with manufacturer for
delivery information and prices. Communication with all departments, such as, the distribution center as
well as field sales associates. Served as a liaison for the customer and field service associate. Provided
logistics to customers concerning delivery routes and special pick up request. Expedited services, such as,
Will calls and Hot Shots.
COMPLETE PHARMACY RESOURCES, Houston, TX 10/2007 to 4/2010
Pharmacy Technician
Responsibilities included counting the prescribed number of tablets, entering prescription information into the
computer to produce labels. Traveling to assigned pharmacy locations throughout the state of Texas. My duties
included but not limited to, compounding and admixing of medications such as liquids, creams, ointments, capsules,
and suppositories. Also, maintaining protocol logs for patients and their drugs.
all chemotherapy, compounding
M.D. ANDERSON CANCER CENTER, Houston, TX 9/2002 to 4/2007
Pharmacy Technician
Under direct supervision of a pharmacist, my responsibilities consisted of ordering supplies, compounding and
admixing of all chemotherapy, compounding medications such as liquids, creams, ointments, capsules, and
suppositories. Also, maintaining protocol logs for patients and their drugs. Accountable for inventory control and
missed revenue resolution. Delivery of medication to appropriate areas. Communication with nursing staff to insure
proper patient care.
QUEST DIAGNOSTICS, Houston, TX 2/2000 to 6/2001
Specimen Processor
Opening and stocking rooms, printing daily schedules rooming patients, taking histories and vitals assisting in minor
surgeries, discharging, answering patient calls administering injections as well as conducting urine pregnancy test,
front and back medical office.
DECISION ONE, Houston, TX 1/1999 to 2/2000
Customer Service Representative
Received inbound calls at a call center, data entry, built a rapport with customers and proposed different products and
services based on their account history, communicated with customers daily, successfully assisted customers in
resolution of software and computer issues.
SCOTT & WHITE CLINIC, College Station, TX 9/1997 to 12/1998
Customer Service Representative
Responded to inbound service calls in a fast paced, high volume call center, provided superior customer service and
work quality while demonstrating attention to detail, flexibility and innovation in resolving problems, possess effective
communications skills
TEXAS DEPARTMENT OF CRIMINAL JUSTICE, College Station, TX 4/1994 to 6/1997
Correctional Officer
Build and maintain appropriate rapport with inmates, defuse disruptive behavior by verbal interventions, control
disruptive behavior by appropriate verbal orders and appropriate use of physical force, use verbal and listening skills to
determine potential inmate problems, such as suicide risk, intoxication, drug usage, assaultive behavior, etc., inform
and explain institutional rules to inmates.
Education
LONE STAR COLLEGE, Tomball, TX 2012
Associates Degree of Applied Science Major Interpreter Training Technology
Certificate – ASL Communication Skills
HOUSTON COMMUNITY COLLEGE, Houston, TX 2002
Certificate of Completion Major Pharmacy Technician Training 2002
References Available Upon Request