lamonica S. benton

**** ******** ***** ****, ** 774**-***-*** 9607 acphc9@r.postjobfree.com

Certified Pharmacy Technician, CPhT

Dedicated and technically skilled as a Pharmacy Technician with a versatile administrative support skill set

developed through experience.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to

increase efficiency, customer satisfaction and the bottom line.

Offer advanced computer skills in MS Office Suite and other applications/systems.

Key Skills

TSBP Registered Excellent Articulation and Voicing Sign to voice and voice to sign

PTCB Certification Familiar with Business, Medical & interpreting/transliterating

ACPE Certification Educational Setting Meeting & Event Planning

Classroom Management Strong technical skills including relay Inventory Management

Teambuilding & Supervision video technology Expense Reduction

Effective ASL communication Bookkeeping & Payroll

Strong understanding of deaf

culture

Experience

HEALTHBRIDGE CHILDREN’S HOSPITAL, Houston, TX 11/2012 to Present

Certified Pharmacy Technician

Under direct supervision of a pharmacist, my responsibilities include but not limited to the use of equipment used

in filling prescriptions and counting medications in accordance with state and federal laws. Admixing and

compounding all infusion therapy medication prescriptions written by the doctors. Communication and interaction

with doctor and nursing staff. Delivery of medication to appropriate medical units.

CYFAIR ISD, CyFair, TX 3/2011 to Present

Para Substitute Teacher (Grades K 12)

American Sign Language Interpreter

Filled in for absent teachers in emergency and on short and medium term assignments. Followed teaching programs set

by regular teachers and prepared outlines when necessary. Liaised effectively with colleagues in team teaching

assignments. Integrated lessons into long term curriculum plan to ensure continuity of education objectives.

Set and corrected homework assignments and projects. Employed materials and techniques of regular teacher where

available.

AmerisourceBergen, Houston, TX 9/2010 to 11/2012

Customer Care Representative

Processes all phone, fax, mail,e mail, drop ship and verbal orders from customers. Performs data entry for

purposes such as processing orders, accessing previous orders and special orders, and providing customers

with current prices; researches any other inquiries as requested. Worked side by side with field sales

associates in coordinating special orders, accepting quotations, and manufacturer calls. Communication

with warehouse associates, customers and field sales associates to ensure that the order process runs

smoothly. Responsible for providing customers with accurate answers to questions and complaints regarding

products and services; if unable to provided assistance, connected customers to appropriate Customer

Service Supervisor or Manager. Assisted customer with backorders, communicated with manufacturer for

delivery information and prices. Communication with all departments, such as, the distribution center as

well as field sales associates. Served as a liaison for the customer and field service associate. Provided

logistics to customers concerning delivery routes and special pick up request. Expedited services, such as,

Will calls and Hot Shots.

COMPLETE PHARMACY RESOURCES, Houston, TX 10/2007 to 4/2010

Pharmacy Technician

Responsibilities included counting the prescribed number of tablets, entering prescription information into the

computer to produce labels. Traveling to assigned pharmacy locations throughout the state of Texas. My duties

included but not limited to, compounding and admixing of medications such as liquids, creams, ointments, capsules,

and suppositories. Also, maintaining protocol logs for patients and their drugs.

all chemotherapy, compounding

M.D. ANDERSON CANCER CENTER, Houston, TX 9/2002 to 4/2007

Pharmacy Technician

Under direct supervision of a pharmacist, my responsibilities consisted of ordering supplies, compounding and

admixing of all chemotherapy, compounding medications such as liquids, creams, ointments, capsules, and

suppositories. Also, maintaining protocol logs for patients and their drugs. Accountable for inventory control and

missed revenue resolution. Delivery of medication to appropriate areas. Communication with nursing staff to insure

proper patient care.

QUEST DIAGNOSTICS, Houston, TX 2/2000 to 6/2001

Specimen Processor

Opening and stocking rooms, printing daily schedules rooming patients, taking histories and vitals assisting in minor

surgeries, discharging, answering patient calls administering injections as well as conducting urine pregnancy test,

front and back medical office.

DECISION ONE, Houston, TX 1/1999 to 2/2000

Customer Service Representative

Received inbound calls at a call center, data entry, built a rapport with customers and proposed different products and

services based on their account history, communicated with customers daily, successfully assisted customers in

resolution of software and computer issues.

SCOTT & WHITE CLINIC, College Station, TX 9/1997 to 12/1998

Customer Service Representative

Responded to inbound service calls in a fast paced, high volume call center, provided superior customer service and

work quality while demonstrating attention to detail, flexibility and innovation in resolving problems, possess effective

communications skills

TEXAS DEPARTMENT OF CRIMINAL JUSTICE, College Station, TX 4/1994 to 6/1997

Correctional Officer

Build and maintain appropriate rapport with inmates, defuse disruptive behavior by verbal interventions, control

disruptive behavior by appropriate verbal orders and appropriate use of physical force, use verbal and listening skills to

determine potential inmate problems, such as suicide risk, intoxication, drug usage, assaultive behavior, etc., inform

and explain institutional rules to inmates.

Education

LONE STAR COLLEGE, Tomball, TX 2012

Associates Degree of Applied Science Major Interpreter Training Technology

Certificate – ASL Communication Skills

HOUSTON COMMUNITY COLLEGE, Houston, TX 2002

Certificate of Completion Major Pharmacy Technician Training 2002

References Available Upon Request

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