Assistant Technician

KIMBERLY J GAVIN

** ********* ******, ***********, ** 01109 C: 413-***-**** *********.*****@*****.***

SUMMARY

Current IT support technician for Springfield-based computer networking consultancy.

Emerging experience in workstation-level diagnostics, troubleshooting and resolution, with

meticulous attention to detail and good documentation skills. An in-depth problem-solver

working with Windows XP, 7 and 8 and a strong understanding of database management with

proven skills in Microsoft Access. Excellent communication, presentation and interpersonal

skills.

ACCOMPLISHMENTS

• •

Provide technical support on Development of Access

various software products databases to optimize data

organization

• Successfully planned, executed

•

meetings, and special events Beginning knowledge for

network capturing tools, such

as WireShark, & NMAP

EDUCATION

BACHELORS OF SCIENCE IN SEPTEMBER 2014 - DECEMBER 2015

CYBERSECURITY (ANTICIPATED)

BAYPATH UNIVERSITY LONGMEADOW, MA

• Introduction to Cybersecurity • Introduction to Criminal Justice

• Introduction to Digital Forensics • Cyber Investigations I

ASSOCIATES OF SCIENCE IN COMPUTER

INFORMATION TECHNOLOGIES SEPTEMBER 2012 - MAY 2014

SPRINGFIELD TECHNICAL COMMUNITY SPRINGFIELD, MA

COLLEGE

• Windows Operating Systems • UNIX/Advanced UNIX

• Networks 1 & 2 • Internet/Network Security 1 & 2

• Advanced Network/Security Topics • Introduction to C#

EXPERIENCE

IT ADMINISTRATOR (INTERN) 12/22/2014 – PRESENT

HARRY GRODSKY & CO., INC. SPRINGFIELD, MA

• Upgrade computers and associated hardware and software as needed.

• Maintain proper operations of company network including servers, virus protection, firewalls, security,

etc.

• Maintain and support branch offices and project jobsites hardware and software.

• Install new software releases, system upgrades, evaluate/install patches, resolve software/hardware

related problems.

• Support/maintain user accounts.

• Maintain network communications (internal/external)

KIMBERLY J. GAVIN

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• Assist in updating of company website.

• Cell Phone / Tablet Support

IT ASSISTANT & COMPUTER 07/01/2011 – PRESENT

TECHNICIAN

BYTEBAK COMPUTERS SPRINGFIELD, MA

• Assisted Senior Network Administrator on-site with installations, upgrades and

maintenance of network infrastructures

• Developed, created and maintained information in an MS Access database.

• Performed network analysis on a client’s network to identify threats and attacks

• Installed various versions of Microsoft Operating Systems

• Removal of viruses, malware and spyware

• Installation of computer hardware, i.e. hard drives, memory, network cards, etc.

PROGRAM ASSISTANT 04/03/2006 – 12/19/2014

CITY OF SPRINGFIELD SPRINGFIELD, MA

Converted paper files to an Access database

•

Provided training to peers on the use of Microsoft

•

Properly routed agreements, contracts and invoices through the approval process.

•

Coordinated seminars, developed relationships with vendors, tracking participants’

•

attendance and post-seminar follow-ups.

Created, prepared and distributed meeting material.

•

KIMBERLY J. GAVIN

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