Customer Service Manager

Allen Jacks

**** ********** *****, *******, **.**088

Phone: 832-***-**** Email: ************@*****.***

Profile/Summary:

Accomplished, results oriented manager with extensive experience in office management, customer

service, accounts receivable, accounts payable and billing, as well as acting as a liaison between

Administration and Operations departments.

Professional Experience:

2014-Current Cor-Pro Systems

Customer Commitment Group Manager

Overall Operational Needs

Supervise assigned business line (Intricate Combo & Complex Combo)

Ensure employees meet their assigned matrix and KPI

Review and interpret specs, special instructions and meet deadlines

Responsible for fostering positive relationships with staff and customer base

Collaborating, establishing and developing customer standards and policies

Performing and delivering both departmental an d individually performance reviews

Perform interviewing and hiring of new staff within business lines

Carry out special assignments, projects and other duties

Review and approve time cards, vacations

Performing general office duties as related to job

Act as “Gatekeeper”; ensuring compliance with

Customer Acquisition

Retention Team

Order Execution Team

2011-2013 Took time off

2003-2011 Principal Management Group of Houston

Operations/Corporate Accounting Manager

Overall Operational Needs

Supervised Architectural Review department

Handled contract verification

Monitored and maintained offsite storage records

Assisted with corporate budgets and approved expense reports

Managed all external moves

Handled equipment maintenance contracts

Managed changes in franchise tax and agents’ registrations

Account s Receivables/Accounts Payable

Handled Corporate Accounts Receivable and Payable

Reviewed and approved all special project paymen ts

Office Management

Managed all personnel on Front Desk and Distribution center

Created and managed office policies and procedure

Ordered office equipment, stationery supplies and managed client entertainment needs

Organized meetings for internal staff with external clients

Managed meeting room reservations and provision of room setups

Programmed all new office equipment

Managed all internal moves

Ran new hire setup

Customer Service

Established new codes for billing purposes for over 300 mana ged properties

Prepared detailed monthly billings

Established and maintained successful filings for new accounts

Handled introduction and coordination of all new accounts

Handled establishment of Distribution/Mail center

Managed Call Center/Customer Care department

2002-2003 Association Management Inc., Houston

2001-2002 Sysco Foods, Houston

Administrator/Property Coordinator- Inspection responsibilities

Customer Service Associate

Education & Computer Skills:

Houston Community College (2001)

Business Writing, Windows/Word, Excel, Outlook

Skillpath Seminars:

Multi-Project Management

Proficient in Windows 95,98,XP & 07; Excel; Word; Outlook; NQ6000; Stars; AS400 (AMI

System); File Net; HXA1 (Sysco)

DocumentDirect; FaxRight; Lotus Notes;C3 (PMG); Citrix (PMG); Internet.

References: Available upon request

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