Customer Service Manager
Resume:
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Christine Iammarino
**** ****** ***. ******** *******, OH 44124
p: 614-***-**** e: ***********@*****.***
KEY SKILLS Excellent Written and Verbal Communication
Exceptional Attention to Detail
Keen Eye for Design
Prominent Management Skills; Exceptional Team Player
Extraordinary Customer Service Skills
LANGUAGE Programming Markup
Software
PROFICIENCIES
Visual Studio HTML
Photoshop
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ASP.net InDesign, Illustrator CSS
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C# Visio XML
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MVC Mac OS X
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JavaScript
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MySQL & SQL Server Windows OS
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JQuery
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EXPERIENCE Apple, Inc. May 2014 – Present
Specialist/Extended Business Team
Guide and educate customers about services and products
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Initiate business relationships with customers
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Define customers’ business needs
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Schedule, prepare, and facilitate business briefings
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Collaborate with team to provide services and solutions for business customers
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Jr. Web Developer January 2013 – February 2014
United Retirement Plan Consultants
Collaborate with team to develop User Interface for both employee and client-side
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Author Business Requirements and Technical Specifications
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Design Applications’ web pages focusing on UI, usability, intuitive layout (Photoshop, Visio)
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Develop, style, debug, and test Applications (Visual Studio 2012 with MVC framework using C#)
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Update and maintain company web site (WordPress)
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Update and maintain company intranet site (SharePoint)
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Projects
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o Redesign and Build company website (VS 2012, Sitefinity)
o Design Client Portal (VS 2012)
o SEO Specialist
ADDITIONAL Freelance Consulting January, 2014 - Present
EXPERIENCE cmi
SEO Specialist
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Social Media Specialist: Setup, Launch, Post for desired Social Media outlets
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Website Design & Maintenance
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Web Content Writing
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Senior Catering Manager / Manager of Social Media January, 2001 - December, 2011
Mary Beth Zakany Catering Company
Solely responsible for media and marketing
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Business card design
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Research and plan menu with clients
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Prepare, service, stage cuisine in a myriad of environments for any type event
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Exceptional Guest Care
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Problem Solve under pressure with efficiency and recurrent success
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Christine Iammarino
ci
***********@*****.***
Research Specialist F ebruary, 200 6 - N ovember, 2008
BrickHouse, LLC
Research and analyze data for purposes of mergers and acquisitions
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Assist in creating database (ACT! Database)
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Company correspondence: client letters, mailings; e-mails
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Create and deliver weekly status reports to clients
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EDUCATION Bachelor of Science 2009-2011
DeVry University, Columbus OH
Computer Information Systems - Web Applications and Development
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GPA: 3.9
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Dean’s List: 2009 - 2011
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Continued Study of Fine Arts 2004-2006
Columbus College of Art and Design, Columbus OH
Time – Based Media Studies
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Graphics
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Web Design
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Bachelor of Art 1997-2001
The Ohio State University, Columbus OH
Psychology
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Spanish minor
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Abroad Study in Ecuador
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