Customer Service Project
Resume:
Donna L Jennings
Concord, NC 2827
********@*****.***
PROFESSIONAL EXPERIENCE
Experienced Project Analyst:
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Managed project plans for 19 successful bank mergers
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Compiled and tracked all aspects of project status
• Prepared status reports and presentations for managers and stakeholders
• Maintained all project documents
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Assisted in creating and timing for release of confidential information to employees, customers and media
Operations Analyst:
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Developed and revised functional procedures for use by employees in more than 2000 branch bank locations
• Communicated updates to corporate teams impacted by changes in procedures
• Developed merger instructions and training modules for both existing and newly merged employees
Skills Summary:
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Project Management
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Computer Savvy
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Microsoft Word, Excel, Power Point, Internet, and Social Media Proficiency
• Technical Writing
• Customer Service Focus
Education:
Wilkes Community College, Wilkesboro, NC
Associate in Applied Science, Accounting
Work History:
Premier Alliance, Charlotte, NC 2009 - 2011
Wachovia Bank, Charlotte, NC 1985 - 2005
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