Customer Service Representative

RHONDA D. SMITH

***** ********** **

Cary, NC ***11-6687

Phone: 845-***-****

Alt Phone: 919-***-****

*********@*****.***

Objective

A position as a customer service representative.

To offer the highest level of customer service to all customers

with respect and dignity.

Employment History

Humana Medicare Representative, Customer Service Representatives

05/2014 - Current Xerox 1200 Crescent Green, Cary, NC

•Refer unresolved customer grievances to designated departments for further investigation.

•Determine charges for services requested, collect deposits or payments, or arrange for billing.

•Answer customer questions regarding problems with their accounts.

•Review insurance policy to determine coverage.

•Contact or interview claimants, doctors, medical specialists, or employers to get additional information.

Customer Service Specialist, Hairdressers, Hairstylists, and Cosmetologists

06/1994 - 09/2013 JC PENNY Route 9, Poughkeepsie, NY

•Excellent Customer Service Skills

•Met Customers needs

•Applied Special Services

•Sales and Services

•Appointment Scheduler

•Confirmation Calls

•Excellent Listener

•Received payment from Customers

•Practiced Excellent Customer Service skills at all time

•Time Management

•

Eng Support, Manufacturing Production Technicians

02/1994 - 09/2013 IBM- Route 52, Fishkill, NY

•Troble shooting specialist.

•Advanced Eng Knowledge.

•Quality Assurance Knowledge.

•Leadership Skills

•Excellent Communicative Skills with the team, (Management, Eng, Mfg, and support teams).

•Responsible

•Followed Guidlines and Policies

•ISO Certified

•Help achieved company goals by supporting MFG line.

•Time Management

•Received Several Awards,

•Improved production times and reduced cost

Customer Service Specialist, Customer Service Representatives

11/2010 - 01/2013 Coach Leatherware Woodbury Commons, Harriaman, NY

•Sales Associate

•Assisted customers with selections

•Promoted Products

•Stayed current and knowledgeble of all products

•Politely helped Customers

•Attended meetings before work began

•Never late

•Practiced time management

•One on one Communication with clients

•Recommended and Suggested Products

Education History

Issuing Institution Location Qualification Course of Study

BOCES Newburgh, NY Vocational School Certificate Business

Dutchess Community College Poughkeepsie, NY 1 Year at College or a Technical or Vocational School Business

Central Academy Vails gate, NY 1 Year at College or a Technical or Vocational School Cosmetology

References Available on Request

Contact this candidate