Customer Service Skills,Phone Etiquette,and computer skills
Resume:
RENADA PORTERIE
Houston, TX 77023
******.********@*****.***
OBJECTIVE
To obtain a position with a promising and prosperous company with
the ability to grow within. Allowing me to demonstrate organization,
communication and excellent customer service gained through years
of experience.
Motivated, flexible and versatile. Able to maintain a sense of
humor under pressure. Poised and competent with demonstrated
ability to easily transcend cultural differences. Excellent team
player. Accustomed to handle sensitive, confidential information.
Quickly master new and challenging tasks.
June 2013-June Patient Service Coordinator, MD Anderson Cancer
2014 Center
Responsible for maintaining confidentiality of patient information.
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Assists in ensuring a safe environment for patients, co-workers and
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visitors. Interprets and coordinates physician orders
Prepares and maintains appointment templates and/or patient
•
records. Updates relevant patient information in order to maintain an
accurate patient record.
Processing inpatient PT and OT orders.
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Uses scheduling manual to ensure that all procedures are scheduled
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according to established protocols. Scheduling appointments
efficiently and accurately to maximize procedure available
resources.
Interpret and coordinate physicians’ orders to schedule appropriate
•
procedures. Communicate with physicians, physician assistants,
nurses and technologist for the purpose of add-on scheduling,
callbacks, reschedules and emergencies.
Utilize critical thinking to make decisions regarding coordination of
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patient care within the approval ranges set by physicians and
managers all contingencies.
July 1997-feb 2001 Cashier, Popeye’s chicken & biscuits
Education
May Diploma, Jack Yates High School
2000 Currently enrolled, Texas Southern University
Major: Healthcare Administration
Skills
Highly skilled in greeting, screening, and safely transporting patients
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In-depth knowledge of assisting doctors and technologists with paperwork
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Able to give accurate and detailed information to patients
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Demonstrated ability of entering exact patient, physician, and exam information into
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the online system
Working knowledge of medical system
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Able to provide compassionate care
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Proven record of ensuring patients’ comfort
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Effective verbal and in written Communication skills
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