Engineer Customer Service

Emmanuel Stone

P.O. Box ****

Independence, MO 64055

**************@*****.***

Cell 816-***-****

TECHNICAL SUMMARY:

Xerox printers and copiers Electrical theory AS/400 O/S and platforms

Solid-state

IBM and Dell servers Binary and Digital Paradox 5

MCSE, A+ CCNA TCP/IP Lotus 1-2-3

Unix Networks LAN FoxPro

Frame Relay WAN HTML

Windows NT Wi-Fi Object oriented modeling

Novell HP printers and systems

DOS Windows CE Programming

SunOS Visio apps/languages

PC MS Office Suite Visio

Mac iSeries Administrator Windows

IBM IBM Mainframe 370 98/NT/2003/XP/Pro/XP/Vis

VOIP (Voice Over IP) Heat/Track IT ta/Windows 7

LAN/WAN Administrator Active Directory/MS

WLAN/Break/Fix/Support Tape Back Up -NetVault Exchange

Network Back Bone Lotus Notes DNA

Configuring routers

Phone and Remote Access

Support

Unix Teradata

VMWare user only

Active Directory

Exchange Server

WORK EXPERIENCE:

Network Systems Engineer (Contracted through Jan 2015) May 2008 -

Present

BNSF

Overland Park, KS

. Network system engineer supporting the NetSim team consisting of 75 end

users, supporting 300 pieces of equipment, including servers, PCs, and a

diversity of hardware/software

. Support CORYS, a propriety system, hardware and software, and Break-Fix

hardware and software

. Maintain and support 5 Dell servers, Windows XP and Active Directory

. Remote desktop support using PC Anywhere and Windows Remote Connection

DataBase Administrator/CSR Jan 2007 to Dec

2007

NCR TeraData

Kansas City, MO

. Responsible for 24/7 support of assigned clients to include Hallmark,

Bank of America, AT&T, BNSF, and Liberty Mutual, all within 1 hour

response time

. Maintained and supported Unix, Veritas Security, and NetVault (SL500)

. Worked heavily with nodes and disk arrays (5400 and Legacy Systems)

. Supported Break-Fix hardware and software and performed software patches

as needed

Computer Administrator / Project Manager Jan 2005 to

Dec 2006

Cisco Systems RTP/CA at Athens International Airport install.

Raleigh, NC

. Global support of average 30-40 calls per day for approx 500 end users

. Help configure/resolve any configuration and provide support on an array

of windows platforms

. Worked with Cisco 12000,7200,7500,7000,3600,2600 and 2800 series routers

as well as Cisco 6500,5500,4500,4000 series modular switches, Cisco

4900,3500,2900 switches, Cisco PIX 515,520 firewalls, Cisco LDIR-430

local director, and Voice gateway/access servers AS5300 and AS5200

. Experience troubleshooting Cisco router configurations between client and

service provider

. Pre-sales consulting / Network analysis / Hardware upgrade path

consultation

. Experience administering Cisco Secure ACS, VPN Devices, VPN software

clients

. Monitor system capacity to determine its affect on performance and

recommend enhancements to meet new or changing network demands

. Identify and remedy network issues and performance bottlenecks

. Ensure network and IP connectivity of all workstations, application

servers, and back-end office infrastructure

. Interact and negotiate with vendors, outsourcers, and contractors to

secure network products and services

. Assist in the establishment and monitoring of network performance metrics

and ensure uptime service level agreements are met

. Support and contribute to the completion of department goals and

objectives

. DNA (Data Base Administrator) with Active Directory Servers and Microsoft

Exchange

. Active Directory Support Administrator

IT Analyst/Consultant/Administrator Jan 2003 to

Dec 2004

Duke University Medical Hospital

Durham, NC

. End user support of Ophthalmology Department personnel, Tier 2, 3 & 4

levels.

. Duties included hardware/software support, troubleshooting and repair

functions, including Compaq iPAQ Pocket PC (running Windows CE) and

Blackberry Handhelds (using IntelliSync) support.

. Performed server back up functions also supporting Windows XP and

2003.Used Track IT/Heat Ticking Software.

. Performed varied duties, including PC repair, software and hardware

upgrades, and accessed computers remotely and supported 700 users.

. Developed extensive knowledge of Microsoft Access database application

while working on a project to create various informational reports.

. Gained working knowledge of HIPAA, medical terminology and software

applications.

. Current CCNA certification.

. HEAT/TRACK IT Administrator.

. Novell DNA End user Support, Active Directory Support Microsoft Exchange.

. Lotus Notes Administrator

Computer Field Technician / Engineer Feb 2000 to

Jan 2003

TRITEK/Edward Jones Investments

Wilmington, NC

. Performed varied duties, including a wide range of troubleshooting and

repair functions, for on-site computerized recording and measurement

equipment.

. Participated as a member of a team of eight in the implementation and

testing of the Compaq iPAQ Pocket PC for nationwide company release.

Developed working knowledge of Compaq

IPAQ Pocket PC running on Windows CE. The team included members from

Dell, Xerox, and Hewlett Packard. The project included the setup &

support of a wireless connection to an Exchange server, for remote access

and testing email parameters.

. Developed and implemented a batch file program that automated the process

of calling and poling data from failed data recorders, saving hundreds of

hours normally spent manually retrieving the data.

. Completed at least two more service orders daily than other staff

technician.

. Provided customer service support for 30 sites located in a 100-mile

radius.

. Created a PowerPoint presentation to train new employees on the

applications features, including animation and automation of a slide show

presentation;

. Performed installation, maintenance, troubleshooting, and repair services

for NT systems, networks, fax machines, copiers, and Hughes Satellite

Uplinks and Frame Relay Support, Track-IT Soft as well as Windows XP and

2003.HEAT Administrator/TRACK IT Administrator.

Field Engineer Mar 1999 to Feb

2000

Bell Atlantic

Wilmington, NC

. Installed and repaired phone systems and channel banks.

. Trained new employees in telephone technology, including T-1, T-3, Adtran

6000, T-bird, and DSL.

Field Systems Engineer Jun 1997 to Mar 1999

Lanier Worldwide

Wilmington, NC

. Provided training on office equipment usage and maintenance, as well as

installation, programming, troubleshooting and repair services.

Field Technician Mar 1994 to Jun 1997

Bellsouth

Wilmington, NC

. Installed, repaired, and maintained mainboard and switchboards, Frame

Relay

. Installed and repaired phone systems and channel banks.

. Trained new employees in telephone technology, including T-1, T-3,

Adtran 6000, T-bird, and DSL/ISDN.

EDUCATION:

Masters in Computer Science

St. Johns University

Queens, NY

MCSE, A+, IBM, Dell HP Certified Tech

MCSE, A+ and CCNA Certifications Passed

Cape Fear Community College

Wilmington, NC

QUALIFICATIONS:

. Fluent in Spanish, Greek, and German, well versed in Italian.

. Well-developed analytical and problem-solving skills.

. VW Cert Diesel Tech as well Motorcycle ASE for Honda Motorcycles From

Athens Greece.

Contact this candidate