Customer Service Sales
Resume:
Lawanna Verner
Charlotte, NC 28227
**************@*****.***.***
OBJECTIVE
Seeking a position where my sales and customer relations experience can both be utilized to establish
lasting customer relationships and reinforce sales
EMPLOYMENT
Feb.2014-Current Aon Charlotte, NC
Benefits Advisor
• Licensed for Property and Casualty, Life, Health, and Medicare in NC
• Assisted Medicare eligible participants with transitioning from employer sponsored coverage to
individual coverage in the Medicare Market
• Educated participants about Medicare
• Conducted needs analyses
• Sold and enrolled participants into appropriate Medicare health and prescription drug plans
• Conducted silent monitoring of other advisor calls
• Assisted with escalated phone calls
• Led team and coached fellow advisors
• Analyzed the data reporting
• Developed execution plans based on trends
Aug. 2013-Feb. 2014 Todd Younker Insurance Agency Mint Hill, NC
Office Representative
• Licensed for Property and Casualty, Life, and Health in NC
• Certified for bank services: auto refinance, CDs, checking accounts, savings account, etc.
• Remained current and knowledgeable of State Farm products and services
• Marketed to local apartment communities
• Maximized cross-sales opportunity for multi-lines
• Met and maintained performance standards for personal and team goals
• Built genuine relationships with customers
• Provided outstanding customer service while processing payments, reviewing accounts, and
processing necessary account changes
• Demonstrated a sense of ownership to help drive business results
• Balanced the time between marketing, taking calls, and processing paperwork
• Sold 4+ life insurance policies and 6+ bank products monthly, in addition to 15+ property and
casualty policies
Nov. 2009- Aug. 2013 Allstate Insurance Company Charlotte, NC
Direct Sales
• Licensed for Property and Casualty in 28 different states
• Provided exceptional sales and customer service experience to customers in order to meet sales
targets and performance goals including identifying and acting on cross-selling opportunities
• Demonstrated a comprehensive understanding of company products and portrayed confidence
and credibility of customers by staying current with products and procedures
• Helped train new hires on how to cross sell and maximize on closing all sales opportunity
• Achieved top10 in sales for 4 years by exceeding performance standards
Aug. 2008- Nov. 2009 Sprint Call Center Charlotte, NC
Customer Service Representative
• Provided outstanding customer service to provide first call resolution while often acting as a
liaison to resolve problems
• Reviewed concerns of the customer with other departments to obtain clarification or assistance
to resolve customers issue
• Acted as a personal assistant to White Glove and Business General Customers
• Assisted customers with payments, programmed phones, and scheduled appointments with
nearest Sprint Store
• Demonstrated confidence and built rapport with customers
• Educated customers about Sprint products that would be beneficial to them
• Handled high stress calls
• Activated 20+ new lines monthly and upgraded 50+ accounts
Nov. 2006-Aug. 2008 Safe Auto Insurance Company Hemingway, SC
Insurance Agent
• Licensed for Property and Casualty in 15 different states
• Provided exceptional sales experience to customers to meet sales targets and performance goals
• Demonstrated a comprehensive understanding of company products and portrayed confidence
and credibility to customers
• Averaged 100 policies sold monthly
May 2004-Feb. 2007 Jan B Bromell PA Georgetown, SC
Secretary
• Managed attorney’s calendar
• Scheduled and coordinated attorney’s travel arrangements and meetings
• Answered phones
• Greeted and assisted clients with appointments and scheduling
• Entered attorney’s time into billing system
• Prepped files that were no longer in use for offsite storage
EDUCATION
Aug. 2004-Dec. 2005 Wingate University Wingate, NC
Communications Major
• Dean’s List
• GPA 4.0
Dec. 2005-May 2007 HGTC Conway, SC
Liberal Arts
• Dean’s List
• GPA 4.0
Aug. 2012- Current Belmont Abbey College Belmont, NC
Business Administration Major
• Dean’s List
• GPA 3.88
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