Customer Service Representative
Resume:
Mohammed-Rafi Kunnath-Peedikayil
***,*** ******* ****** *****, Sarnia, ON N7T 2Z5
Cell: 226-***-****
E-Mail: ***********@*****.***
OBJECTIVE:
. To secure a Customer Service Clerk position in your firm that utilises my
proven skills in Business Management and Information Technology; thereby
providing way for career advancement.
EDUCATION:
PG Diploma in Business Management- International Business
Jan 2014-2015
Lambton College of Applied Arts and Technology, Sarnia, ON
Bachelor of Computer Application (with E-Accounting) Aug 2010-Aug
2013
University of Calicut, Kerala, India
SKILLS AND QUALIFICATIONS:
. Business skills: Sales & Marketing Management, Negotiating and Objection
Handling, Office Administration, Financial accounting, Information
Management, Supply Chain Management, Critical Thinking, Problem Solving,
Multitasking and Active Listening.
. Effective software skills: Microsoft Word, MS PowerPoint, MS Excel,
Flash, Adobe Photoshop and Internet Research.
. Computer languages known: C, C++, C#, .NET, HTML and MySQL (Basic).
. Operating systems known: Microsoft Windows 8.1, 8, 7, XP and Server 2008,
2003.
. Prior experience working with accounting and warehousing software.
. Comfortable working as a team in multicultural environment.
. Have International Experience and aware of different cultures.
. Excellent Communication Skills.
. Good Team worker.
RELATED EXPERIENCE:
New Happy Baby Trading - Qatar Doha,
Qatar
E-Accountant (Graduation Co-op)
2012 Mar - 2013 Nov
. Administered the remote system server for financial transactions
. Monitored the monthly financial status of the firm; which have multiple
branches
. Formulated and presented the financial expenses chart for General
Accountant
. Reported and resolved issues with database operation
. Dealt with several system software
NEST Computer Sales and Services
Kerala, India
Office Admin/Customer Service Representative (Part Time) 2010
Mar - 2013 Oct
. Effectively interacted with clients about setting network automated
systems in office
. Achieved monthly targets with careful attention of deadlines
. Data entry and tracking products inventory using software
. Handled post-sale problems regarding computers
. Reported the recorded problems to the service department
VOLUNTEER EXPERIENCE:
Empty Bowls Fundraiser, Lambton College Apr 2014
. Volunteered to raise funds for the poor community
. Worked as a group to achieve the goal
Sarnia 100 Birth Day Celebration, Sarnia
May 2014
. Volunteered to lead the team of volunteers
. Sorted and organized volunteers into groups by the supervision of
coordinator
. Assigned duties for every group
Multi Cultural Elementary Games, Sarnia May 2014
. Volunteered for the Sports Day Multicultural Elementary Games
. Did coaching on soccer to students attended
OTHER ACTIVITIES:
. Participated in the "National Seminar on English Language Teaching" held
on 25th March 2011; organized by Griffith University, Ireland.
CERTIFICATIONS :
. ASP.NET programming language
. Tally ERP 9
HOBBIES:
. Playing soccer and Badminton
. Reading books; especially automotive magazines
. Games; especially simulation
REFERENCE:
1. Josiah Barkhouse 2.Tanvir Ahmed
Canadian Mentor Mentor
Sarnia, ON Mississauga, ON
***********@*****.*** *************@*****.***
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