Customer Service Sales Representative

William Hardy

*** * **** ** ****: 260-***-****

Columbia City, Indiana 46725 **********@*****.***

Summary

I am a highly accomplished professional with a very diverse and solid background in Human Resources, Organizational

Health &Safety, Customer Service, Leadership, Employee Training, and Organizational Development within both union

and non-union organizations. Offering outstanding transferrable skills such as; team building & leadership, Computer

Literate, outside the box thinking, ability to learn quickly and coachable, exceptionally organized and disciplined;

possess well-developed interpersonal and communication skills combined with the ability to inspire, motivate, and

develop others in a supportive, cooperative organizational team environment.

Core Qualifications

• Environmental, Health, Safety

• Computer Literate

• Coaching and Mentoring

• Audit Preparation

• Program Development and Implementation

• Training

Education and Training

Argosy University

Organizational Leadership

Doctorate (2011)

Chicago, Illinois

Indiana Wesleyan University

2007

Management

Masters (2007)

Fort Wayne, Indiana, United States

Concordia University

2004

Criminal Justice

BA (2004)

Fort Wayne, Indiana, United States

Achievements

• Consistently promoted to positions of higher leadership and

responsibility throughout my professional career.

• Annually recorded & maintained an organizational 100%

completion rate of all state and federal mandated training hours

for over 120 full time employees and support staff.

• Achieved an average of 100% compliance up from 90% for the

four years that I was directly involved with the annual state and

federal facility safety accreditation/compliance/audit inspection.

• Researched, developed, and conducted up-to-date and relevant training

workshops tailored to a highly diverse employee base in several areas, but

not limited to Safety, Health, Cultural Sensitivity, ADA, Leadership,

Effective Communication, Suicide Prevention, and Policy & Procedures

on a continuous basis.

• Reviewed, researched, and updated policy and procedures to enhance the

overall effectiveness of organizational goals and objectives annually.

• Maintained personal files for 120 full time employees and support staff.

Professional Experience

Safety-Kleen

Fort Wayne, Indiana (2014-Present)

Service Sales Representative

Hazmat Endorsement

Member of Safety Committee

Knowledge of EPA, DOT,& OSHA standards

Cintas

Service Supervisor/Route Trainer/Safety Team Member

Fort Wayne, Indiana

August 2012- September 2014

Logistics/Supply

Member of Environmental, Health &Safety Committee that earned the

OSHA VPP Star in 2013

Developed and Implemented the first Wellness Program for the plant and its

employees.

Developed and implemented the first Ergonomics Program for the plant and its

employees.

Brown Mackie College (2012-2014)

Adjunct Professor in the School of Criminal Justice

Fort Wayne, Indiana

Allen County Juvenile Center

March 1998 to February 2012

Fort Wayne, Indiana

Supervisor (2007-2012)

• Directly supervised seventy full-time employees including kitchen staff.

• Responsible for insuring that all daily objectives and responsibilities

were met on a daily basis for a 126 bed juvenile detention facility.

• Conducted organizational training workshops to insure 100%

compliance with all federal and state mandated training hours for 120

full-time employees and support staff.

• Assisted in recruitment, hiring, and retention of employees.

• Reviewed and updated organizational policy and procedure annually.

• Maintained personal files for 120 full-time employees and

support

Staff, thus achieving 100% audit compliant.

Youth Care Specialist/Juvenile Probation Officer (1998-2007)

• Certified as a Juvenile Probation Officer for the State of Indiana.

• 1 of 5 employees selected to become part of the Allen County Juvenile

Center's Organizational Training/Safety Team in 2004.

• 1 of 5 employees selected to become part of the Audit, Compliance, and

Accreditation Team in 2006.

• Directly responsible for the processing, housing, activities,

and documentation of the aforementioned objectives for all

new inmates arriving at the facility.

• Completed official court documents in an efficient and timely manner and

conducted formal and informal investigations into both staff and inmate

complaints.

• Worked closely with Fort Wayne Police Department, Indiana State

Police, and Allen County Sheriff Department.

Perfection Bakeries

April 1997 to March 1998

Laborer

Fort Wayne, Indiana

General Laborer (1997-1998)

• Trained & Worked in all areas of general product production

• Trained & Worked in the Sanitation Department

Department of the Navy

January 1999 to March 2005

United States Navy Reserve (Culinary Specialist Third Class)

Indianapolis, Indiana

Culinary Specialist (2000-2005)

• Physical Fitness Coordinator for the Navy and Marine Core Reserve

Center, Indianapolis.

• Provided direct support to Chinhae Headquarters, South Korea.

United States Navy

February 1993 to February 1997

Culinary Specialist

San Diego, California

Culinary Specialist (1993-1997)

• Provided dietary needs for over 7500 sailors and marines on a daily

basis aboard the aircraft carrier USS Constellation CV-64.

• Responsible for the ordering and inventory of multiple meat freezers,

coolers, and dry storage rooms.

• Attended and graduated from Culinary Specialist "A" school.

• Promoted to a leadership role as Culinary Specialist Third Class.

Certifications

• Formally a Certified American Red Cross CPR/First Aide/Adult AED

instructor.

• Certified National Trainer for Applied Suicide Intervention Skills Training

(ASIST).

• Indiana Juvenile Detention Association certified trainer for the State of

Indiana.

• Certified National Connect Trainer (Suicide Prevention).

• Certified Juvenile Probation Officer for the State of Indiana.

• Certified in Adult CPR/First Aide/Adult AED.

• Indiana certified Juvenile Probation Officer.

Community Involvement

• Volunteer football coach 2011-current

• Volunteer wrestling coach 2011-current

Affiliations

Indiana Juvenile Detention Association (IJDA) 2009-present

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