CALVIN W. WOHLFORD JR.
Phone: 352-***-**** ( Email: acph0g@r.postjobfree.com
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SENIOR FIELD SERVICE ENGINEER & MECHANICAL SERVICE PROFESSIONAL
Accomplished Senior Field Service Engineer and Customer Service
Professional with more than 18 years of experience in leading service
delivery and profitability with a focus on comprehensive technical support,
operational leadership, customer service, sales team collaboration and a
reputation for effectively providing support, team management, and
technical leadership representative of the industry's best practices.
Determined Problem-Solver with success in aligning the business and sales
objectives in order to initiate, implement, and improve operational
success.
Areas of expertise
? PLC's (Siemens, Allen Bradley, Mitsubishi), ? Variable Frequency Drives
(VFD's) ? Gears ? Pulleys ? Electrical Construction ? Machine
Repair ? Transversal Knives ? Circular Knives ? Chains ? Bearings
?Brakes & Clutches? Servo Motors ?Industrial Machine Networking ? Belting ?
Sealing? Cams & Cam Followers ? Pumps - Vacuum, Blower & Water ? Hydraulics
Experience ? Gluing Oscilloscope
? Tachometer ? Multimeter ? Frequency Generator ? Schematics ? Stepper
Motors ? Motor Controllers
professional experience
bell + howell: TIME CUSTOMER SERVICE, Tampa, FL
2007 to Present
Senior Customer Service Engineer
Successfully delivers comprehensive engineering support and training to
distinct customers, while providing technical consultations.
. Guides installations, conversions, modifications, and maintenance on
distinct product lines.
. Meticulously maintains UNIX based machine PC's, which include script
writing, monthly DAT tape backups, engineering system file restore,
and job data creation.
. Spearheads the conveyance of networking support between machines, as
well as general installation, fabrication, and repair.
B WE BELL & HOWELL: SOURCELINK, Covington, KY
2007
Customer Service Engineer
Effectively led technical consultations, support, training, installations,
conversions, modifications, and maintenance for the CMC product line.
. Led the team in Inventory handling and Procurement.
B WE BELL & HOWELL: FIDELITY INVESTMENTS, Covington, KY
1999 to 2006
Field Support Engineer
Dedicated to providing technical consultations, support, and training
throughout the region related to installations, conversions, modifications,
and escalations for the legacy BBH product lines.
. Recognized as an expert-level point of contact for regional personnel
of all levels with a strong reputation for delivering senior-level
hardware and software, emergency technical support associated with the
installation and maintenance of diverse product lines.
Senior Customer Service Engineer - Team Leader
Responsible for the management and mentorship of a team consisting of 20
Customer Service Engineers with an unwavering focus providing a positive
customer experience.
. Designs and delivers on-the-job training of the Customer Service
Engineers.
. Served as the firsthand liaison and contact point between the two
partner organizations.
UNITED STATES NAVY, Virginia Beach, VA
1990 to 1994
Aviation Ordinanceman Petty Officer - Master Jet Base NAS Oceana VA=34 & VA-
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CALVIN W. WOHLFORD JR.
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education & Professional certifications
Associate of Applied Science, Electronics Engineering Technology
ITT Technical Institute, Norwood, OH (1999)
Advanced Training in Microsoft Excel, Windows 7, Vista, XP, Partial UNIX,
Qbasic, Visual Basic
Microsoft Word, PowerPoint, Microsoft Excel, PLC Programming and Chip
Burning.
2-Year Certification with Mig, Tig, Stick, Oxyacetylene, Cutting, Brazing,
Soldering, Shear, Press Brake, Lathe, Plasma Cutter, Drill Press, Punch,
Spot Welder, classroom theory and lab experience (1720 Hours)
Certified Chain and Screw Drive Technician
Hardware A+ Certified
20 Certificates of course completion and training on multiple types of
Industrial equipment and Computer related Software including but not
limited to: Microsoft Excel. Advanced Topics in Cisco Routing: RIPv2,
EIGRP, and OSPF, Introduction to Networking, IT Security Fundamentals,
Personal Protective Equipment, Safety Lockout Tag-out, Information
Protection, Machine Guarding, Ergonomics for Manufacturing, Understanding
FTP, Understanding IP Addressing, Introduction to Routing.
Information Security and Code of Conduct training.
Awarded U.S. Navy Letter of Commendation, Letter of Appreciation, and Good
Conduct Discharge.
Granted Secret Clearance from D.O.D.
special recognition
Circle of Excellence Award Winner twice over (Technician of the Nation top
1%),
3-eSplash Awards (2011)
Invented Feeder and Bins Testing Device for Industrial Inserters and
Sorter's saving the company $20,000+ in yearly repairs, downtime, and new
equipment purchases.
Repaired more than 50 pumps, circuit boards, and cylinders, saving the
company over $12,000 in repairs and new equipment purchases.