Technical Writer Training
Resume:
Katherine Michelle Christiane Jungman
*** ** *** ****** ********* 2, Fort Lauderdale, Florida 33304 4696
*********.*******@*****.***
Career Focus Documentation Analyst/Information Designer responsibilities for a business with internal
documentation needs, including complex information mapping requirements
Experienced in writing technical documentation and information analysis, white papers,
Experience
•
advertising copywriting, corporate portal content analysis, writing and delivery, and other
Summary internal and external business writing styles as required to support end business goals.
1. Well versed in information gathering of all types: interviews to documentation, strict
news journalism, feature writing and advertising copywriting.
2. Strong technical command of the English language, with a great degree of familiarity
with recognized editorial guides, Chicago Manual of Style, Associated Press Style
Guide.
3. Talented information designer for both online and published media needs in Fortune
500 companies in the United States, with an ability to use all the tools in the industry.
4. Competent researcher, interviewer, and reporter.
1989
Education
B.S., Professional Writing, University of
Houston Downtown, Houston, Texas
Cum Laude, Dean’s List last six consecutive semesters
Major emphasis in Business Documentation and Literature Analysis
Trained and certified Information Mapping specialist (having attended
Skill Set
•
Robert Horn’s seminar at The Palace Hotel San Francisco 2000).
Summary
Ceritified student of Information Mapping’s Mastering Policies, Procedures
•
and Documentation (Certification in Houston, Texas).
Specialized content developer for PeopleSoft Windows Help (WinHelp and
•
HTML Help) and corporate portal information analysis, with a heavy
emphasis on usability and man machine interface design.
Major projects have included:
•
PeopleSoft Windows WinHelp and HTML Help topic design and
•
application integration
Portal needs analysis, with an emphasis on both the user
•
interfaces and the background applications and the machine
environment
Point of Sale terminal interface design for first generation touch
•
screen hardware (circa 2000)
Application interface documentation for Blue Martini ecommerce
•
interfaces and SQL table updating (Oracle, MS SQL Server)
Computer infrastructure diagrams for Mainframe, NAS/SAN
•
virtual systems and Windows WinServer Environments in a fast
paced high volume data environment
Illustrated Parts Breakdown for installed General Electric
•
LM6000 gas turbines
LM2500 and Allison 501 K gas turbine generator set operating
•
manuals
3/2006 –
Recent
Copywriter and Information Analyst – 11/2006
Positions
Chevron Corporation, CBRES
and
Responsibil
Operating Unit, Houston, Texas
ities
1. Wrote copy for internal customer facing intranet.
2. Consolidated, verified and re wrote copy for Chevron’s varied array
of internal software and hardware and virtual hardware offerings.
3. Pulled unique selling proposition from within the existing
documentation to “expose it” in the first paragraph of the product
copy.
4. Developed and submitted graphics suitable to support unique selling
proposition of each internal offering.
5. Followed through with developers and graphic artists to ensure timely
delivery.
6. Tracked time due to each project as required to maintain writing
budget for deliverables.
7. Developed content using HTML and CSS.
9/98 3/2006
Senior Information Analyst, Information
Technology – The Men’s Wearhouse,
Houston, Texas
1. Developed and customized Information Mapping templates for
internal corporate use.
2. Developed harcopy/online help for AP and GL modules of
PeopleSoft, as custom programmed by internal programming group.
3. Participated in portal/intranet application and tool selections,
including conference room pilots.
4. Documented ecommerce interfaces for Blue Martini Retek customer
fulfillment system.
5. Wrote as installed documentation for Kana email system integrated
into the ecommerce site.
6. Produced requests for proposal for in store phone and data
infrastructure during the re outfitting of more than 500 stores.
7. Produced vital business related process documentation as required to
satisfy Sarbanes Oxley requirements, post September 2001.
8. Handled large scale, complex documentation projects for the IT
department.
9. Designed the in house point of sale system’s touchscreen interface
(first generation CRT hardware) for integration by Java application
developers
10. Worked with graphic applications as needed, Photoshop, Visio, etc.
9/97 9/98
Senior Technical Writer – Berger &
Company (Later integrated into Idea
Intergration), Houston, Texas
1. Wrote WinHelp system documentation for Windows ’95 oilfield
well analysis and oil accumulation application, TOW cs (consultant to
Landmark graphics).
2. Ported Windows Word files into FrameMaker 5.5 book file for PDF
and published document requirements.
3. Managed time and customer relations.
4. Liaised for Berger & Co’s documentation group with project
managers internal to Landmark Graphics
5. Developed graphics for use in WinHelp and FrameMaker
documentation.
11/93 9/97
Senior Technical Writer – Stewart &
Stevenson, Inc., Houston, Texas
1. Documented gas turbine generator sets from engineering drawings.
2. Tracked drawing revisions and updated documentation as required to
maintain accuracy.
3. Assembled piece part vendor documentation for print production via
Xerox Docutech system.
4. Developed drawings and documented LM6000 generator set for
illustrated parts breakdown.
5. Managed other writers within the group as a supervisor.
6. Managed documentation for these product lines: Allison 501 K, GE
LM2500 and LM5000 gas turbine generator sets.
7. Ran internal promotional campaign for Stewart & Stevenson’s
premiere sponsoring donor portion of the March of Dimes,
WalkAmerican walk a thon in Houston, 1995.
8. Wrote brochure copy for foreign markets (gas turbine, electro motive
diesel, and Family of Light to Medium Tactical Vehicle products.
9. Edited Military specification style and Chicago Style writing formats
used daily in the projects.
Technical Writer/Editor M&H Enterprises, Houston, Texas 11/92 – 9/93
10. Revised, rewrote Shell Oil’s Department of Transportation, Pipeline
Inspection Manuals for end user readability
11. Developed side head styles used to enhance usability and layout of
information in the manuals
12. Followed project resources, time and materials from internal
accounting spreadsheets (percentage of budget vs. total work
completed)
13. Developed IconAuthor CBT prototype.
Technical Writer –The Training Group, Houston, Texas 12/89 10/92
14. Worked as consultant/writer for large petrochemical producers,
Exxon, Phillips Petroleum.
15. Deployed developed content through a CBT/Competency training
system.
16. Produced graphics used for training and educational proposes.
17. Conducted facilitated needs analysis for competency based training
systems.
Documented water treatment, HDPE QA laboratory, polyethylene extruders,
and Honeywell DCS control system.
Summer 88
Editorial Library Assistant – The
Houston Post, Houston, Texas
Computer
WordPerfect • Microsoft Word • PageMaker •
Skills
Photoshop • Illustrator • Acrobat • Dreamweaver
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