Customer Service Sales Associate

Rebecca Addison

IT Services Intern

Philadelphia, PA

*************@*****.*** - 215-***-****

Proven performer and new graduate seeking an opportunity to enhance productivity, performance and quality

in an IT department, opportunity to utilize my unique combination of scientific knowledge, technical information,

organizational and customer service skills.

WORK EXPERIENCE

Human Resource Associate

Target - Philadelphia, PA - September 2014 to Present

Responsibilities

Team membersmembers work schedule: using Mytime application to edit schedule.

JAS application is used for recruiting: analyze application and put them throgh for interviews, conduct first

phone interviews, once selected enter them in the system.

Attends phone calls and direct them to proper department.

Print out repost and distribute and file them.

Distribute pay checks weekly.

Sales Associate

Target - Philadelphia, PA - July 2013 to Present

Responsibilities

With the help of store technical equipments and booklets arranged merchandise for visual and for easier

purchase to the customers. Trained a new employee, answered phones for customers and departments and

transferred calls. Attention to detail, followed guidelines also worked at the register as cashier.

Accomplishments

Customer Service, reading technical equipment, attending phone calls and transferring them, attention to

detail, followed guidelines

IT Services Intern

Ellucian - Malvern, PA - May 2012 to May 2012

Configuring Laptops - Wiped out data other than the original data and reimaged as per specification. User

was notified once the task is completed for shipping. Verified address and arrival date of the shipment and

shipped through FedEx.

• Mobile inventory - Prepared Excel spreadsheet for cell phones at stock, the returns and to whom it is assigned

and when. Check eligibility of the employees for upgrade or new phones. When a phone was rejected it was

noted in a separate spreadsheet the reason for rejection and when it will be upgraded. Before stocking returned

phones, the client's personal information was deleted. Helped with colleagues to search for phones that are

good for replacement before sending it to clients.

• Learned skills on Help Desk - Answering simple questions on adding printers or replacing toner. Sending

extra peripherals for clients, when broken or damaged. Learned how to upgrade or activate a new phone.

Sales Associate (Seasonal)

Macys Inc - Philadelphia, PA - October 2011 to January 2012

Greeting Customers

• Assist to find merchandise, explain the Merchandise to customer's satisfaction

• Worked at register to complete transaction, paying bills, creating new credit account, open and close register.

Editor

Thomson Reuters - 2005 to 2010

Compared print version with electronic versions of articles to analyze, checked and corrected names, titles,

addresses and abstracts for consistency updated data as per research and corrections submitted by other

editors. Quality Control checks were done on weekly basis for web of Science and Index Publishing Products,

Current Web Contents and On-line directory reports.

• Assisted Production Coordinator and Manager in all tasks associated with the weekly extraction and Quality

Control of the PDF Files, and Web of Science Data

• Primary Coordinator of Journal Coverage Changes published in CC Products both in print and electronic

• Worked interdepartmentally to resolve any discrepancies between internal database and journals before

submitting the files

• Earned "achieved" or "exceeded" rating for each of the eight (8) business objectives defined by Thomson

Reuter.

Production System Editor

Thomson Reuters - 1997 to 2010

Facilitated information organization and knowledge management in application area related to current contents

products

• Executed test data and test plans to quality check content and relevant system proceedings of the Current

Content on ISI Web of Knowledge, and ISI Current Contents Connect. (Computer Systems and Software

Validation)

• Rectified basic errors and made periodic recommendations for product improvement to enhance end-user

usability with scientific applications. Develop specification checks for test plans and lead testing and validation

for major projects

• Performed Quarterly verification of Data Elements of CC Reference and Desktop CD-Rom and Diskette

Products

• Lead training in internal UNIX system

Production Editor

Thomson Reuters - Philadelphia, PA - 1996 to 2010

Responsibilities

Research, analyze, updated database. Tested software applications for printers, Updated company website

for corrections on author name, address, keywords, and abstracts. Checked abstracts for any spelling errors.

Accomplishments

Approved about 500 articles every week for printers. Software applications were tested quarterly and annually

for performance.

Skills Used

Data entry, research, updates, time management, accuracy, testing, configuring laptops, customer service

and help desk.

Quality Inspector

Thomson Reuters - 1996 to 1997

EDUCATION

Bachelor of Science in Computer Information System

DeVry University - Fort Washington, PA

February 2012

Associate of Applied Science in Computer Information Systems

Community College of Philadelphia - Philadelphia, PA

2003

LINKS

http://www.linkedin.com/pub/rebecca-addison/31/9aa/6a1

ADDITIONAL INFORMATION

Technical Skills:

• Acquired technical experience from class work in JAVA, by developing small object oriented programs, GUI

programs. Gained skills used in phases of planning, analyzing, designing and implementation from system

analysis and design projects. Learned security policies, procedures for controls, safeguards and regulations

needed for information security, also learned computer and network security.

• As a production Editor proved success in meeting demands of deadline driven environment. Proved

proficiency in editing operations for quality assurance and editorial workflow, in a production department. A

passionate learner especially in research analysis and editorial policy.

• Have a general knowledge on testing mobile applications on BlackBerry 10. Installed the application, checked

the icon size and for functionality of the application. Reported on a predefined test case about the application

of its severity of the application.

• Taking a class on QA; learning to test Web applications and to write test plans as my beginning course. It

may continue to teach me how to write test cases.

Contact this candidate