Customer Service Sales

PAM YARBROUGH

**** ******** ***. ******, ** ***** 501-***-**** C 214-***-**** H **************@*****.***

SALES REPRESENTATIVE/CUSTOMER SERVICE

Sales Professional with 15 years of experience in Inside Sales and Customer Service seeking a new

opportunity. Extensive experience managing customer accounts, resolving customer issues, and managing accounts

payable and receivable. Well-developed skills performing all aspects of new business development, including cold

calling, assessing client needs, selling features and benefits of products, overcoming objections, and closing sales.

Dedicated employee with exceptional communication and organizational skills and a proven track record of success

growing territories and increasing annual revenue.

AREAS OF EXPERTISE

Building Relationships Account Management Customer Service

Cross-Selling Techniques Selling Features and Benefits Client Needs Assessments

Client Retention Accounts Payable/Receivable Inventory Management

PROFESSIONAL EXPERIENCE

B & B MATERIALS, North Little Rock, AR March 2007 – Present

Wholesaler of construction site materials, including sand, gravel, and dirt, generating $2.5 Million in annual revenue.

Material Inventory Manager

Plan and implement activities related to material purchase, inventory control, shipping/receiving, and storage.

•

Manage 210 customer accounts and generate 25% of new business accounts.

•

Ensure materials are ordered and in stock to meet company requirements of 100 loads shipped per day.

•

Develop material schedules and coordinate the efficient movement of inventory with purchasing operations.

•

Develop, implement, and maintain policies, procedures, and inventory control systems.

•

Manage accounts payable and receivable and keep detailed and accurate records of all outbound material.

•

WORLD EXPEDITED SERVICES, Little Rock, AR January 2001 – March 2006

Trucking and expedited freight shipping company.

Executive Assistant

Performed various administrative duties, including scheduling appointments, maintaining calendars, answering

•

phones, scheduling meetings, creating expense reports, filing paperwork, making travel plans, and more.

Coordinated meetings and agendas and assisted with presentations and meeting materials.

•

Managed truck bookings and organized sales between customers and outside vendors.

•

Handled all bookwork, including accounts payable and receivable.

•

Gathered information and created comprehensive reports in Microsoft Excel.

•

LEISURE ARTS, Little Rock, AR February 1985 – March 2000

Leading publisher of lifestyle and instructional craft publications, including ebooks, digital downloads, and DVDs.

Inside Sales/ Customer Service Representative

Sold supplies and leaflets to 500 craft and chain stores in a 3-state territory: Mississippi, Louisiana, and Texas.

•

Performed all aspects of new business development, including cold calling, assessing client needs, selling

•

features and benefits of products, overcoming objections, and closing sales.

Gathered information, determined customer needs, and educated customers regarding products.

•

Resolved customer issues accurately and efficiently, including billing inquires and complaints.

•

One of the Top 3 Sales Reps of the Month for most outbound calls placed 49 out of 60 months.

•

Won Sales Rep of the Year 1997-1999; increased territory by 70+ accounts and sales revenue by $57K.

•

EDUCATION & COMPUTER SKILLS

UNIVERSITY OF CENTRAL ARKANAS, Conway, AR – Associate’s Degree in Business

Microsoft Word, Excel, and Outlook

Contact this candidate