Customer Service Manager

Joseph Macfarlan

Joseph Macfarlan

*** ******** *****, ***** ********, KY 40353

859-***-****

******.*********@*****.***

http://www.linkedin.com/pub/joseph-macfarlan/77/a80/a8a

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EDUCATION

Oakland Community College (Michigan)

Multiple courses Via Hewlett Packard

US Navy (Operations Specialist – Secret Clearance – 10 yrs.) - Expired

Graduated Birmingham Seaholm High School – Birmingham, Mi.

NETWORK ADMINISTRATOR-HEWLETT

PACKARD

March 1999 Thru October 2014 (Workforce Reduction)

Extensive customer service experience

Including but not limited to creating network accounts for several

different accounts (I.E. Black & Veatch, USPS, Marathon Oil, Kraft

corporation and many others).

Security access across multiple networks (Microsoft, Novell,

Mainframe, ETC…)

Jump and remote servers

Creating Mailboxes and accesses to mailboxes

Creating drives and drives accesses (All Local and Global Groups)

Disabling accounts and accesses

Cisco Router troubleshooting along with other hardware

troubleshooting (Printers, desktop, laptops, routers)

Computer Programming (C+, C++, JAVA and SQL)

Mac OS

Database Administration (SharePoint, Excel, Word, Access)

Visio software

Portable Electronic Devices

Microsoft Lync

February 2007 – February 2008 (Account Contract Expired)

Supervisor for Sprint Account (Account left)(Blackberry and other

devices)

Team of 15 to 25 employees’ responsible for but limited to (Training,

training records, attendance, Onboarding & Off boarding, Payroll,

updating records and multiple other duties)

Tier 1 & 2 level work for Hewlett Packard (Previously EDS)

Multiple ticketing systems (Vantive, Service Center, Service Manager,

Maximo, Asset Center)

Knowledge Base software, data reporting, tracking & gathering.

SKILLS

Operating Systems:, DOS, Windows 3.x, Windows 95, Windows 98, Windows NT

Workstation, Windows 2000 Professional, XP Professional, Windows Vista,

Windows 7, Windows Server 2000, Windows Server 2003, Microsoft Exchange

Server and Management Console.

Joseph Macfarlan

Systems Center Configuration Manager (system’s Deployment,

Remote Control Access, Patch, and Software Distribution), Currently

using System Center 2012 Configuration Manager for all three clients.

Very proficient at troubleshooting and resolving issue’s

Partition Magic

Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint and

Access)

Lotus Notes (Domino Servers), Wireless Devices (Notebooks, Tablets,

Android devices Storage, Remote access, VPN, Citrix setup and access,

ITIL training, SHAREPOINT and many others.

Linux

Smart Card Readers,Norton Antivirus/Internet Security, McAfee Antivirus

Quality Management System (QMS) in accordance with ISO 9000

References and DD214 available upon request

Previous job experiences (Loss Prevention, shipping & receiving, retail)

Previous employers include (Allied Signal, National Tech Team and

Meijer’s)

Quick to establish strong professional relations with clients and co-

workers

Lean Six Sigma trained (Hewlett Packard)

Volunteer’s for Special Olympics

HP’s cloud services (Office365 and Helion)

Navy Marine Core Intranet (NMCI) experience

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