Service Technical Support

John Ross Landrum

**** *** ******** **. ***. **05A • Florence, AL 35630 • 256-***-**** • ****.****.*******@*****.***

QUALIFICATIONS Comptia A+ CE Certification, February 2015

IT Networking and Cisco Routing Certification, June 2010

Multiple HP Certifications, February-March 2015

Multiple Lexmark Certifications, June-October 2014

Multiple Dell Certifications, January-March 2015

Multiple Xerox Certifications, February-March 2015

EDUCATION IT Networking and CISCO Routing Course, July 2010

Warfighter Information Network – Tactical (WIN-T) Battalion Command Post Node

Operator and Maintainer Course

U.S. Army – Redstone Arsenal, AL

General Education Diploma, May 2003

Northwest Shoals Community College, Muscle Shoals, AL

RELEVANT PC Field Technician, April 2014 – Present

EXPERIENCE Compucom, North Alabama

• Provide on-site technical support for issues ranging from point of sale and peripherals,

back office support, thin clients, multi-function printers, servers, and network

support throughout North Alabama for multiple clients

• Responsible for troubleshooting, repairing, ordering, receiving, and returning parts

• Manage appointments and meet service contract agreements by means of remote

office and coordination with other team members

•Helped Compucom improve and maintain customer relations by delivering outstanding

service combined with the working knowledge to solve client issues in a timely manner

Independent IT Support, January 2007 – Present

•Repair of personal PC, laptops, printers and peripherals

•Install and configure home networks for individual clients

•Perform upgrades, configuration, installation, virus removal, and troubleshooting

•General home user and small business support either remotely or onsite

•I work primarily through referrals or repeat business and have gained the trust

of many people by delivering quality, reliable, and timely service

Information Technology Specialist, February 2006 – February 2012

Army National Guard

•Responsible for programming and managing Cisco routers and their settings

•Installed, maintained and performed system administration and network

administration functions on automated information systems and network devices

•Responsible for installing, programming, and maintaining VOIP network with up

to 2500 subscribers

•Held secret security clearance due to handling sensitive information

•Responsible for network security on both encrypted and unencrypted networks

•Performed troubleshooting and repair on computer hardware, servers, routers,

Switches, and tactical information systems

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