Customer Service Sales

USMAN SALEEM

******.******@*****.*** 703-***-**** US CITIZEN

OBJECTIVE:

Pursue a career as a Business Analyst/Consultant at a reputable company . Utilize strong inter-personal, project

management and customer service skills to achieve the objective of the organization and continue to grow within the

company.

EDUCATION:

Bachelors in Management Information Systems May 2015

George Mason University Fairfax, V A

GPA: 3.08

Associate of Science in Business Administration December 2012

Northern Virginia Community College Annandale, V A

GPA: 3.33

PROFESSIONAL EXPERIENCE:

Senior Bank Teller Nov. 2011-Present

Capital One Bank Dulles, V A

Provide d quality customer service and resolution to any situation involving customer dissatisfaction

Processed transactions within established policies and procedures to ensure operat ional excellence

Identified and refe rred sales opportunities to relationship b ankers via needs assessment

Maintained suppl y and sale of consignment items

Trained new hires i n security de vices, policies, and procedures

Exceeded allotted sales referrals for the last three years

Nominated for the Bank Circle of Excellence recognition for the last two years

Awarded Top Sales Performer in the district for 2014 by consistently exceeding goals and resulting in an increase in

revenue

COURSE & WORK RELATED EXPERIENCE:

Experience in project management tasks and responsibilities i nvolving all phases if the SDLC, ensuring all deadlines

and expectations are met.

Strong analytical and qu antitative abilities, including proficiency in Microsoft Office, including Visio and Project.

Analyze d Requirements, created Use Cases, Use Case Diagrams, and Activity Diagrams.

Strong ability in developing advanced SQL queries to extract, manipulate, and/or calculate information to fulfill data

and reporting requirements.

Knowledge in HTML, Java and Data warehousing

Ability to design business data solutions and complex system designs for multiple applications, platforms,

development tools and practices.

Systems Analysis and Design 330 Project Ice

Ability to master new concepts quickly.

Strengths in multitasking, problem solving and timely resolution of issues in meeting deadlines

Highly motivated person with excellent adaptation

TECHNICAL SKILLS

Java, HTML, SQL, Software Development Life Cycle (SDLC), Microsoft Office, Microsoft Visio, Microsoft Project, Project

management, Strong analytical/quantitative abilities

LANGUAGES:

Urdu, Punjabi, Hindi

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