Customer Service/ Sales

JILL MARPLE

**** ****** ***** ** **, Albuquerque, NM 87111 505 -3235042 (H) 505-***-**** (C) ***********@***.***

Career Focus

Driven financial sales representative, with extensive background in lending and member services. Strong Ability to work

within teams and multi-task projects under strict deadlines.

Summary of Skills

Mortgage/Consumer loan originator Customer Service

New accounts Personal banker

New IRA accounts and corresponding transactions Leadership

Call Center sales/service agent Time management

Accomplishments

Over 25 years experience in banking, teller operations, customer service and consumer lending. Detail oriented and

analytical with the ability to assimilate new information accurately and in a timely manner.

Proven researching, problem solving and decision making skills with the ability to provide innovative solutions to

complex problems.

Demonstrated leadership, time management, customer service skills with an established reputation for maintaining an

excellent working rapport with all levels of an organization and the general public. Highly motivated self starter with

excellent organizational and communication skills. Proficient and organized in multitasking challenges.

Professional Experience

November 2013 – November 2014

ITT Technical Institute

Admissions Representative

Albuquerque, NM

Conducts face-to-face or personal interviews, telephone interviews and e-mail correspondence to identify high school and

adult student prospects to determine their educational needs, concerns and interests.

Responsible for facilitating orientation and Registration day activities.

Closely assists and mentors students through the Admissions process.

Verbally communicates approved presentations to promote programs to prospective adult and high school students.

Actively generates referral business to help maintain Company goals.

Participates in school retention efforts by maintaining productive contact with his/ her active students through graduation.

Actively participates in special recruiting promotional activities.

Ensures compliance with applicable Company policies and procedures, laws and regulations.

Lowe’s Home Improvement Center April 2013 - November 2013

Call Center Sales and Service Agent

Albuquerque, NM

Answer all Incoming calls from customers regarding sales requests.

Fulfill all sales orders and service needs.

Search for requested products in all of the stores in the country.

Provide information regarding all customer questions regarding delivery and present orders.

Work closely with all of the Lowe’s stores in the country in order to provide an exceptional customer experience.

September 2005 – July 2012

Kirtland Federal Credit Union

Financial Sales Representative

Albuquerque, NM

Originated conventional and FHA mortgages.

Originated all consumer loans, including home equities and credit cards.

Closed and disbursed all consumer loans.

Handled Fraud and debit card disputes.

Opened all consumer accounts including IRA accounts.

Helped members with problem solving and resolved issues with individuals accounts.

Performed Teller duties as needed.

June 2004 – April 2005

Compass Bank, Uptown Banking Center

Financial Sales Representative

Albuquerque, NM

Originated consumer loan applications including Home Equity credit loans.

Opened all consumer and business accounts

Assisted the marketing executive in off site presentations of bank products in order to attain sales.

Provides problem resolution including all other service issues as needed.

October 2003 – June 2004

Wells Fargo Bank

Personal Banker

Albuquerque, NM

Management decision making regarding daily operations of teller station and store policies.

Originated loan applications of all types including Mortgage and consumer loans.

Opened new accounts, including IRA accounts and online services.

Performed teller duties as needed.

Referred investment products.

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