Manager Information Technology

Sherman K Louis

** ***** **, ***. **, Brooklyn NY 11226

Home: 718-***-**** - Cell: 718-***-****:

Email: *************@*******.***

Career Overview

Results-driven IT professional dedicated and committed to sorting out IT network related issues to ensure effective

flow of information.

Installation of network components

Configuration of hardware and software application services

Strong analytical skills

W eb content management

Network maintenance - scheduling of maintenance procedures

Database servers, pc support, Wyse terminals

Strong collaborative skills

VOIP phone installation\ maintenance, Polycom systems

Excellent problem solving skills

Customer needs assessment

Knowledge of streaming video platforms

Project management

Experience with AVAYA phone systems, Call recording software, and Call Center Contact Express (CCE) platform

Technical Skills

Skills

HTTP/HTTPS, SSH, SNMP, DNS,

DHCP, FTP, TCP\IP, LAN, WAN

Accomplishments

Acted as point of contact for all major technical issues, including power outages, system failures and disaster

recovery.

Maintained core system databases and functions by performing upgrades, executing scheduled backups and

monitoring performance

Communicates and coordinates with host system provider as needed for troubleshooting and resolving issues

W ithin the Core system

Performs PC troubleshooting of hardware/software issues, Help desk and End User Support

Assists Information Technology Manager in performance of Annual Disaster Recovery testing

Ensures compliance with all applicable federal regulations, including the Bank Secrecy Act, Security and OFAC

Collaborated with CEO of credit union, VP of IT and IT Dept. Manager to recreate Board Intranet Site, its layout and

design for better efficiency and content management.

Work Experience

Systems Support Specialist

October 2007 to Current

Commonwealth One Federal Credit Union - Alexandria, VA

•Database Management: Database SQL command, MySQL.

•Software Applications: Microsoft Suite (Excel, Word, Access, Power Point), Macromedia Home suite, Adobe Photoshop,

FrontPage/Dreamweaver

•Windows OS, MS Office, MS Exchange and MAC OS X

•MS SQL Server

•Programming languages: C#, Visual C++, C++, CSS, ASP, JavaScript, Java Servlet, HTML, Java Server pages, JBuilder,

XML, PHP

•TCP/IP Networking – Cisco switches, routers

•MS Windows Server 2000 / 2003

•Dell servers

•Ensure accuracy and completeness of system and procedural documentation

•Communicates and coordinates with host system provider as needed for troubleshooting and resolving issues within the

Core system

•Performs PC troubleshooting of hardware/software issues, Help desk and End User Support

•Assists Information Technology Manager in performance of Annual Disaster Recovery testing

•Security – firewalls and Security applications

Education and Training

Associate of Science: Information Technology, 2014

Northern Virginia Community College - Alexandria, VA, USA

Current GPA as of summer 2014 (3.20)

High School Diploma: General Studies, 1994

Leon Hess Comprehensive Secondary School - Castries, St. Lucia, West Indies.

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