Customer Service Engineer

Hashim T. Abdulaaima

Springfield, VA● 347-***-**** ● ******.*****@*****.***

ROFILE

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Offer a highly dedicated information system/telecommunication engineer with proven success in network engineering.

Maintain strong ability to manage projects from concept to completion and finishing on time and within budget. Demonstrate

skills in developing and implementing processes and procedures that increase efficiencies. Working background with staff at

all organizational levels. Adapt working with teams and individually with minimal supervision.

AREAS OF EXPERTISE

Multilingual in English & Arabic Customer Service/Client Relations

• •

Project Management Network Installations

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Field Services Troubleshooting & Problem Resolution

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Oral & Written Communications Routed & Switched Networks

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ORK EXPERIENCE

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AEC/NSN, BAGHDAD, IRAQ

CORE NETWORK ENGINEER April 2013 – June 2014

• Responsible for installing, commissioning, upgrading company and vendor core network equipment including MGW

Upgrades, EMC storage upgrade, OSR installation, IBM blade center upgrade, MSC, HLR, HP Traffica, etc.

• Manage project people and equipment resources.

• Analyze and fix core network elements. Collaborate with customers, vendors, staff, and management to ensure

project completeness.

• Maintain records and provide detailed reports on work progress.

INTERNATIONAL DEVELOPMENT COMPANY, BAGHDAD, IRAQ

CONTROL ENGINEER Jan 2013 April 2013

• Provided site surveys and reports to prepare solutions for customer service.

• Handled Dresser Rand systems including steam turbines and compressors.

• Informed vendors of customer needs and relayed results and reports to managers and coworkers.

• Communicated with customers during site visit and reported their needs to management.

• Prepared equipment surveys for different sites.

ENANA AL IRaq, BAGHDAD, IRAQ

Clinical Engineer Aug 2012 Jan 2013

• Provided quotes

• Assembling, repairing, and testing of different medical equipment.

• Successfully managed partnership negotiations with medical equipment manufacturers.

ST GEORGE’S HEALTHCARE, LONDON, UK

CLINICAL ENGINEER SEP 2010 Jan 2011/ June 2011 – July 2012

Accountable for providing full life cycle medical equipment management services

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• Performed preventative maintenance repairs, calibration and acceptance tests of different medical equipment.

• Inspected OEM and third party contracts including negotiating price and service levels.

• Managed medical equipment inventory, budget projections, EBME, and related services.

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Hashim T. Abdulaaima

Springfield, VA● 347-***-**** ● ******.*****@*****.***

• Coordinated site visits with customers and provided reports to managements.

• Assembled, repaired, tested, and compiled reports about repaired medical equipment.

DUNSTON VILLAGE GROUP PRACTICE, LIVERPOOL, UK

COMPUTER DATA ENTRY CLERK Jan 2011 July 2011

• Charged with keeping managers informed on data entry progress.

• Coordinated work load with coworkers.

• Organized raw materials received from hospital into the practice database.

DUCATION

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BRUNEL UNIVERSITY – LONDON, UK

MASTERS OF SCIENCE – ELECTRONICS AND COMMUNICATIONS ENGINEERING, Graduated December 2009

• Advanced Digital Communication, Advanced Mobile Systems, Wireless Network Technologies, Wireless

Communication Security, Wireless Communication Workshop, Satellite & Optical Communications, DSP for

Communications & Dissertation on Channel Repeater for DVB T System.

UNIVERSITY OF BAGHDAD – BAGHDAD, IRAQ

BACHELORS OF ELECTRONICS – ELECTRONICS AND COMMUNICATIONS ENGINEERING, Graduated July 2008

• Electrical Circuits, Microelectronics, Industrial Electronics, Digital System Design, Energy Conversion, Engineering

Analysis, Communication Electronics & Digital System Design.

ECHNICAL SKILLS

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COMPUTER: Proficient in Microsoft Office, excel, outlook and powerpoint applications

PLATFORMS: Windows

ERTIFICATIONS

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• Cisco Certified Network Associate(CCNA), Verification No:420207875453AMDG

Routing skills: Static Routing, RIPv2, EIGRP, OSPF, BGPv4, GRE, MPLS, IPv6, Policy Based Routing PBR, HSRP, VRRP,

GLBP, DHCP, NTP, SNMP, QoS, Route Filtering, Redistribution, Multicasting and Summarization.

Switching skills: STP, RSTP, VTP, DTP, VLANs, Trunking and port security

WARDS

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2nd highest grade among graduates during BSc

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• MSc scholarship was granted after multiple exams and interviews from between 300 people 20 were selected.

• MSc with distinction (the highest you can get in the UK)

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