Customer Service Manager

Carolina Belletti

**** ** ***** ***** ! Miami, FL 33184

305-***-**** ! ********.********@*****.***

Account/General Manager

A Recognized Expert in Directing Teams and Expanding Company Opportunities

An exceptionally skilled, multi faceted General Manager who has an established track record of phenomenal

account management, expert team direction and consistently expanding company opportunities. Possesses

extraordinary skill in the field of company development.

CORE COMPETENCIES

Project Timeline Management ! Careful Budgeting ! Sales Proficiency ! Team Management

Inter-Departmental Collaboration ! Resource Management ! Leadership ! Excel ! word

Excellent Communication Skills ! Operating in Fast-Paced Environments ! Revenue Generation

Stellar Organization ! Customer Satisfaction ! Languages: English, Spanish & Portuguese

EXPERIENCES AND ACHIEVEMENTS

CRESCENT MARKETING, Miami, FL June 2011 – September 2014

- LATAM GAMES

Account Manager

! Managerial oversight,

! Closely directed sales team; ensured smooth operational flow by routinely assessing their performance

! Handled client’s offers, orders, shipping, final order destination as well as payments receivable

! Engaged in precision forecasting, scheduling and planning

! Developed and administered stellar marketing strategy for Latin America

! Provided excellent customer service

- PROXIMO GAMES (Crescent Market), Miami, FL

Franchising Manager

! Contacting, approving, and arranging for the development and opening of new stores throughout Brazil

! Carefully analyzed Brazilian operations performance to maximize profits and eradicate waste

! Closely examining distribution, E-Commerce, commercial imports, franchising, and store

! Team management and collaboration with both contractors and associate companies

! Brand advertising for Latin America and the Caribbean

ANDRAGOGY INTERNATIONAL UNIVERSE, Miami, FL February 2010 – February 2011

Administrative Executive

! Assistance to the sales team

! Responsible for: staff coordination, student support, and payment control of tuition and registration fees

! Diploma authentication in both Tallahassee and Washington D.C

! Meting coordination for international students

! Prepared and coordinated the graduation ceremony

TAM AIRLINES, Miami, FL August 2009 – February 2010

Customer Service Agent

! Customer support in accommodating clients on departure flights

! Furnished the utmost care during check-in procedures and customer receipt on arrival flights

! Administered thoughtful assistance and helpful guidance to customers regarding the immigration process

NONO OFFICIO DE REGISTRO DE IMOVEIS, Rio de Janeiro, RJ March 1999 – March 2005

Administrative Executive

! Maintained the company database, diligently examined causes (including fraud and local authority errors)

! Customer inquiries, and ensured recovery of excess benefits and overpayments

! Developed a novel administrative operational system which increased efficiency and reduced costs

Carolina Belletti Resume, Page 2

EDUCATION

International Business, Atlantic International University, 2010-Current

English/Spanish, Universidad de Puerto Rico, 2006-2007

Administrative Technician, Escola Tecnica Rezende Rammel, 1995-1998

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