General management

After ** years of being a person who has been traveling the Southwest developing teams and

building sales I am looking to simplify my life by finding a new career based in the Las Vegas,

Nevada area. I believe I have the skills necessary to help your company. I have been dealing with

the public, which allows me to use my team building, client relations, and organization skills daily.

I am looking to change careers in order to be home for my youngest son who is a sophomore at

Bishop Gorman High School. I want to be part of the rest of his high school years before he leaves

for college in a few years.

I accepted a job with a local Subway franchisee as the Director of Operations after being a

District Manager for a company that did business inside Costco warehouses for ten years and

traveling for over 50% of the year. Unfortunately the person I was replacing decided not to move

and the franchisee could not afford both of us. I am a self starter who can take directions and work

independently and am ready for someone else to take control and tell me what to do. I am looking

for a salary in the $50,000 $60,000 range.

If after looking through my resume and my LinkedIn profile, you like what you see, I would like

the opportunity to discuss what we can bring to each other. My number is 702-***-****.

Looking forward to hearing back from you,

Phil Nork

PHILIP NORK

Henderson, NV 89012

www.linkedin.com/in/philipnork/

******@*****.*** 702-***-****

RESULTS FOCUSED TEAM DEVELOPMENT LEADER

Reduce Turnover Improve Morale Exceed Objectives

Dedicated in bringing any organization to next level of growth and development with outstanding

financial results. Known for viewing the big picture, while focusing on the small details, to share

information with all levels and tailor the message for all to understand in order to enhance teamwork

and workflow.

Recognized as a classroom and one on one training expert to transform high potential staff into

outstanding leaders, to deliver better results, and follow up on questions or issues to improve retention

and save money.

Team Development & Management Active Listening Mentor

Performance Reviews Budgeting P&L Analysis Research

Employee Relations Start Up Turnaround Experience

PROFESSIONAL EXPERIENCE

DONNA CURRY INVESTMENTS DBA SUBWAY, LAS VEGAS, NV 2015 2015

DIRECTOR OF TERRITORY OPERATIONS

Lead 6 Business Consultants who administer monthly compliance audits on 175 locations

throughout the Las Vegas market.

Directly consult with local franchisees (100 locations) monthly on how to increase sales, decrease

costs, and maintain brand awareness.

Partner with Development Agent’s 5 District Manager and Director of Operations to improve overall

operations and financial results.

Partner with Real Estate department on new locations, remodels, and transfers.

Partner with Construction department on remodels, refreshes, and maintenance of franchise

locations.

Develop and document new policy guidelines regarding Human Resource functions and structure to

the Business Consultant division.

CLUB DEMONSTRATION SERVICES, SAN DIEGO, CA 2005 – 2015

Costco’s largest Business Partner

AREA MANAGER, based in LAS VEGAS, NV

Led 9 General Managers, 27 part time managers, and over 500 hourly team members in Nevada,

Arizona, Utah, and New Mexico, averaging about 100 demonstrations weekly per location. Completed

quarterly and yearly reviews for full time managers, reviewed goal achievements, offered praise and

recommendations for improvements.

Reduced management turnover 50%, with average 7 year tenure length, and shortened part time

•

turnover below 75% yearly for district by collaborating with Human Resources department in

recruiting, hiring, training, and guiding team members.

Saved money on job advertising and increased district morale and retention by promoting 8 hourly

•

employees to part time management and 5 part time managers to General Manager by developing

and implementing promotion plan of action for interested and qualified staff.

Exceeded company objectives in labor 7.05%, completion 90%, quality 85%, and over 50K

•

demonstrations in 2014 compared to other districts, and increased revenue stream $7M by building

relationships with Costco managers, department heads, members and local vendors.

Increased weekly demonstration numbers to over 100, improved profits, and streamlined

•

paperwork by collaborating with IT, implementing green processes, initiating paperless office

utilizing electronic devices, ensuring managers focusing on floor operations.

Increased staff tenure, reduced management turnover, and awarded one of 10 certificates of

•

appreciation from company president by collaborating with training department in developing and

implementing new operational handbook for training General Managers more efficiently.

EINSTEIN BROS BAGELS, LAS VEGAS, NV 2004 – 2005

GENERAL MANAGER

Led day to day operations of bagel restaurant.

Transformed under performing location into most profitable in Las Vegas with average

•

of $32K weekly sales by leading team of 25 staff members and developing university catering and

delivery service.

Saved money on job advertising, increased morale and retention, and developed

•

progression ladder that assisted in promoting assistant manager to General Manager of new

location and day baker to assistant manager.

ANJOHN ENTERPRISES, BARTLETT, IL 2003 – 2004

OWNER/OPERATOR

Led start up of estate sale and eBay based business. Marketed business, recruited and trained

employees, and oversaw all daily operations. Sold business when relocated to Nevada.

ADDITIONAL RELEVANT EXPERIENCE

PANERA BREAD COMPANY, Chicago, IL

District Manager (8 locations)

Regional Training Manager

General Manager

MCDONALDS, Chicago, IL

Area Supervisor (12 locations)

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