Management Service
Resume:
Lavanya Kandula
*******.*******@*****.***
Business Analyst
SUMMARY
. Over 9 years of experience in Operations Management, Business analysis,
Business Process designing, Process Re Engineering and implementing
packaged business applications.
. Experience in Performing detailed reviews of current practices and
procedures, examining alternatives and implementing solutions within the
current systems environment including process controls.
. Experience in working with Partners, Customers & Theater operations teams
for local requirements and has good experience in gathering requirements.
. In depth knowledge of Services business, NPI, Issue to Resolution,
entitlement processes and Quote to cash processes, including Revenue
recognition and revenue allocation processes.
. Extensive experience in Order Management, Inventory, Pricing, Service
Contracts, Account Receivables, Oracle General Ledger and Account
Payables processes.
. Experience in documenting business requirements, reporting requirements,
and detailed use cases, reviewing functional specifications, documenting
test cases and conducting user acceptance testing.
. Experience in Oracle ERP implementation methodology AIM, configuration,
gap analysis, solution design and upgrade.
. Thorough knowledge of project control process including scope management,
configuration management, change management, governance models, process
auditing and SOX controls.
. Ability to create standard operating procedures, trouble shooting guides,
user training documents and conduct end user training.
. Experience in global delivery models working with offshore & near shore
teams for delivering complex IT solutions.
. Thorough with productivity tools including MS Office suite, Visio, Req
Pro, Clarity, Mercury Quality center and TOAD.
. Ability to clearly articulate and effectively communicate with
individuals at all levels.
PROFESSIONAL EXPERIENCE
Hitachi Data Systems, CA
November 2014 - Current
Role: IT Business Analyst
Project Phoenix - Identity and Access Management is a framework to provide
authentication and authorization into various application across Hitachi
Data Systems. Phase 1 of the project is focused on migrating the current
Single Sign On functionalities from Sun Identity Manager to Oracle Identity
and Access Management systems which provides more centralized User and
Password Management functionalities with tighter Access Management controls
for both Internal and External Users which includes Employees, Partners and
Customers. Phase 2 of the project includes addition of Oracle Identity
Management which identity management platform with enhanced capability sets
is envisioned to give HDS's customers and partners improved user experience
Responsibilities:
. Participating in Business requirements gathering sessions and obtaining a
thorough understanding of the customer, partner and internal business
processes and how they needed to be executed within the Internal and
External portals
. Performing analysis of requirements and Reviewing the business
requirements into Functional Requirements documents.
. Work with IT Managers in communicating the progress on the project by way
of ppt presentations, project metrics etc.
. Work with development team in testing the solutions. Participate in
FIT/SIT/ IT BA testing.
. Supporting of UAT for Phase 1C Release for 20 applications Single Sign
On functionality.
. Hand off to support teams
. Providing support on post-implementation issues and troubleshoot and
resolve them with the support team.
Vmware, CA
December 2013 - October 2014
Role: IT Business Analyst
Subscription Delivery Platform is a framework for both Vmware direct sales
and channel partners to sell and support SaaS business models. Feature set
of the solution includes, ability to organize and on-board the customer
data with outside in view, price and sell SaaS offers on a ecommerce
platform, auto provision, metering usage, rating and billing, revenue
recognition, self-service portal for subscription life cycle management
including a view of all subscriptions, up-to date usage data, billing
information, dispute management and termination functions. Back office
functions include subscription entitlements (customer/account transfers &
merger, customer impersonation), collections support etc. The solution
components include R12 Oracle eBusiness suite, ARIA, SFDC Service cloud and
a suite of home grown applications.
Responsibilities:
. Participating in Business requirements gathering sessions and obtaining a
thorough understanding of the customer, partner and internal business
processes and how they needed to be executed within the Admin portal
. Translating/Documenting business requirements into Functional
Requirements documents.
. Designing to-be processes and scenario building by way of matching the
requirements to the current process
. Prioritize and size the change requests for the upcoming release
. Work with development team to define the solutions to satisfy the
business and functional requirements, using pre-established web design,
usability, & security best practices and guidelines
. Develop detailed test scripts for testing via CMT in Salesforce.com
. Execute the User Acceptance business scenario's with Managers, Key Users
and End-Users
. Provide Floor Support to the end-users during "go live" for major
releases in all geographies
. Hand off to support teams
Cisco Systems Inc., CA
January 2013 - November 2013
Role: Business Analyst
Project Etna is a collaborative project between Global Entitlement
(Technical Service) and the Deal to Contract (D2C) team. This project is an
end-to-end redesign of the RMA contract update process to accurately
reflect customer install base in a multi tier service delivery channel
system. Also analyzed current-day RMA process pain points and defining a
baseline that will improve the customer/partner experience, as well as curb
the revenue leakage. Designed and implemented, capabilities and processes,
such as Partner Self-Sparing (3Way RMA), which is a model in which partners
stock the spare components on their premises to give end customers a faster
turnaround.
Responsibilities:
. Facilitating the voice of Customer meetings with end customers and
Channel Partners to understand the pain areas, market trends to develop
strategies.
. Working with theater operations teams to understand local processes and
making sure to create a global process with flexibility to incorporate
localized requirements.
. Defining problem statement, putting together the solution options and
gaining the stakeholder commitment.
. Participate in gathering detailed requirements and creating SIPOCs.
. Understand and analyze as is functionality
. Documenting as-is processes, net new requirements, reporting needs,
process control needs and Use cases
. Analyze impacts to existing applications for subsequent transition
planning
. Documenting user acceptance test cases, creating test plan, conducting
UAT
. Work with Engineering teams for creation of Functional and technical
design
. Socializing the process changes with External Partners/Customers and
ensure adoption.
. Post-implementation support and troubleshoot and resolve processs issues
working with the customer support team.
Cisco Systems Inc., CA
Aug 10 - December 2012
Role: IT Business Analyst
Services Entitlement program is a framework to provide authentication,
authorization and access to Human users, Applications and Devices into
various Cisco resources including smart services portals. The architecture
embraces flexible services based framework providing for atomic and
molecular functions called CSOs and adopts centralized Policy engine CEPM
for administering configurable rule based access. This helps in consistent
application of policies in areas including Service Request creation,
entitlement, SLA management, Service request disposition and differentiated
delivery. The solution footprint includes Service Contracts and Install
Base for the coverage, Custom Licensing for tracking SW licenses, Oracle
TCA architecture for Party Relationships.
Responsibilities:
. Documenting business requirements, as-is processes, reporting needs, as-
is process controls and Use cases
. Designing to-be processes, Scenario building and solution validation for
flushing out finer requirements for development of Partner/End Customer
UIs
. Participate in solution walk through as needed
. Understand and analyze as is functionality
. Analyze impacts to existing applications for subsequent transition
planning
. Documenting user acceptance test cases, creating test plan, conducting
UAT
. Work with Engineering teams for creation of technical design
. Conducted requirements mapping and traceability audits
. Helped standardize documentation templates and create a project
governance model
CSEA, San Jose, CA
Feb 10 - Jun-10
Role: IT Business Analyst
California State Employees Association is a representative association for
school teachers in the state of California providing various services to
its members. CSEA runs Oracle 11i application financial suite of products
for keeping track of its finances. The project scope includes minor
enhancements as needed and IT support. Responsible for Customer support and
enhancements.
Cisco Systems, Inc., CA
Oct '09 -Jan 10
Role: IT Business Analyst
Business analyst in the Access Management track in CA foundation. CA
foundation Is a platform to support smart services business offers being
built on reusable services. It includes various common service objects,
supporting service objects and business service objects in the ITIL
framework. Access management CSO facilitates managing access controls for
the partner and customer resources.
CSEA, San Jose, CA
Jul 09 - Sep 09
Role: IT Business Analyst
California State Employees Association is a representative association for
school teachers in the state of California providing various services to
its members. CSEA runs Oracle 11i application financial suite of products
for keeping track of its finances. The project scope includes enhancements
to indirect costs allocation process by way of automating allocation logic.
Responsible for Customer support and enhancements.
Cisco Systems, Inc., CA
May '08 -Jun 09
Role:IT Business Analyst
Business analyst in the application configuration group in Project Synergy.
Project Synergy includes enabling rolling out of Oracle Projects for
Cisco's professional services business and service Delivery plat form
includes, upgrade of Oracle instance from 11.5.7 to 11.5.9, migrating
service Contracts, Install Base, Custom Opportunity and custom quoting
module. This project involves mergers of multiple IT systems. Responsible
for configuration design and management.
Mendocino Breweries, Ukiah, CA
Feb 07 - May 08
Role: IT Business Analyst
Mendocino Breweries is a pioneer in specialty craft beer based on pacific
coast. MBC has two manufacturing plants one in Ukiah, CA and the other at
Saratoga springs, New York. The first phase of Oracle 11.5.10 multi org
implementation for MBC covers the Order Management, Inventory, Purchasing
and Financial suite of modules for their distribution and financial
operations.
Pacific World Corp, Lake Forest, CA
Jan 06 - Feb 07
Role: IT Business Analyst
Pacific World Corp is manufacturer and distributor of cosmetic and personal
care products and rolled out Oracle suit of products for automation of
their business systems. As business analyst responsible for enabling their
Order to cash process and new product introduction processes.
Other Assignments
1. Functional Analyst - iBorder;ess, Santa Clara - Mar05
- Dec 05
2. Functional Analyst - Calix Networks, Pataluma, CA - Jan 04 - Mar 05
3. Functional Analyst - Danlaw Technologies - Sep 01 -
Oct 03
4. Application Support Lead - Aristasoft International - Feb 00 - Sep 00
5. Developer - Oracle Corporation -
Jul 99 - Dec 99
EDUCATION
BS Electronics
PG Diploma in Management Information Systems and Computer Applications
TRAININGS
Six sigma quality model training at Danlaw Technologies
Exercising Influence training at iborderless
Project Management Methodology - Satyam Learning Center
Address:
666 Sylvaner Way
Fremont, CA 94539
Contact this candidate