Customer Service Project

Howard F. Baker III

Cell: 240-***-****

Email: ****@*****.***

SUMMARY

• Maintain a Department of Defense Secret Security Clearance, received in March 2012

• Combined nine years in the IT field as a Business Consultant, Analyst, and Developer

Five years of experience in design, development, testing and maintenance of applications using

o

Microsoft development technologies (MS SQL Server, MS Visual Studio .Net C#)

Four years of experience in business analysis, business process re-engineering and project

o

management;

• Excellent comprehension and retention of new and emerging technology and thrive in dynamic

environments

• Maintain a proven track record of success as part of a team as well as on individual projects

with the ability to maintain professional relationships at all levels

• Pursuing a Master of Technology Management degree with a specialization in IT Project

Management

EXPERIENCE

Total Wine and More - Cabin John, MD

Business Analyst Feb 2013 – Feb 2015

• Develop solutions for our internal business partners to optimize productivity through our two

custom applications

• Lead meetings between business users and the development team

• Document requirements and tasks accurately and succinctly at every level of the software

development lifecycle

Created As-is and to-be documents to record the current processes and illustrated the changes

o

we planned to implements

Wrote Use Case documents to get approval from business partners about the suggested system

o

changes and hash out details in preparation for the technical requirements document and test cases,

which I also wrote.

• Utilize SharePoint and SQL in testing and documenting new functionality

• Work with end users to develop process flows for new functionality

• Participate in the recruitment and interview process of candidates to assist in finding top talent

• Research current functionality, trends, and industry standards to provide viable best-practice

solutions to business problems

• Develop and implement a new hire wiki site through SharePoint to streamline the business

analyst onboarding process

• Wrote requirements for web services as well as xml templates for SOA processes

• Created macros for extracting data from our SQL database to allow buying team members the

ability to access and manipulate data for their business purposes without effecting live data

Advisory Board Company – Washington, DC

Business Analyst Mar 2012 – Oct 2012

Howard F. Baker III

Cell: 240-***-****

Email: ****@*****.***

• Proactively engaged clients with best-practices based on analysis of their current processes

• Lead value-driven testing, analysis and developed new SOP’s based on findings

• Applied excellent customer service skills to quickly and accurately address client’s questions

and concerns

• Contributed heavily to formal training development team initiative as well as employee

engagement initiatives such as mentorship programs and health and activity programs

• Used SalesForce to maintain up-to-date records and develop SQL Scripts, Excel Macros and

Pivot Tables

Alion Science – Alexandria, VA

Programmer Analyst Oct 2011 – Mar 2012

• Utilized and depicted Gap Analyses to assist client in determining functional deficiencies

• Developed, verified, and tested solutions to validate compliance with client needs

• Produced reports demonstrating to the client the timeliness and/or issues within solution

development

• Maintained knowledge of industry best-practices and suggest coding improvements, as

applicable

Enlightened Inc. - Washington, DC

Developer (Contractor) Sept 2010 – Feb 2011

• Served DC government clients to assess their software development requirements

• Created prototypes through third party SDK’s for clients to gain buy-in and further define their

business needs

• Developed, managed, and executed project timelines to ensure timely client response, and to

efficiently coordinate the project team’s ability to test and approve the product

• Customized in-house MOSS document management system

• Wrote use cases to better understand the suggested process as well as extract vital details

necessary to write requirements documents

• Managed client expectations and provided background information for optimal design decisions

Booz Allen Hamilton - Rockville, MD

Consultant June 2008 – Aug 2010

• Implemented updated procedures as well as .Net code to meet 508c compliance

• Liaised with Department of Navy to gather requirements, manage project expectations, develop

Excel macros and deliver a complete project on time and well within budget.

• Configured and tested xml file import and export documents for SOA services

• Developed SQL database as well as SQL Server Integrations Systems Project to gather,

transform, and import and convert raw data to baseline data for the Department of Employment

Services

• Implemented Enterprise Blocks (SQL Integration) functionality to allow clients to customize

reporting capabilities

Howard F. Baker III

Cell: 240-***-****

Email: ****@*****.***

• Assisted in C# code development though Visual Studio .Net for an online assessment and career

development tool for the Office of Personnel Management

• Received Scrum Master Training

DSK Solutions - Falls Church, VA

Contract Developer (Contractor) Jan 2008 – Jun 2008

• Develop iWeb functionality for AAAA client

• Performed front-end coding and development with HTML and CSS to deliver a more user-

friendly interface

• Employed tool administration for SharePoint to manage, track, and share project documentation

• Utilized tools such as SQL Server Enterprise Manager, Profiler, and Query Analyzer

• Executed .NET C# control and extension development for netFORUM eWeb

Siteworx Inc. - Reston, VA

Associate Web Developer Oct 2006 – Oct 2007

• Played a major role in Development of AOL Autos Channel, especially in the listings sort

functionality

• Accomplished diverse work with both front-end usability and back-end functionality

• Added functionality to content management system for Americas Community Bankers website

• Analyzed and resolved issues with the NEI website and their content management system,

Axiom

EDUCATION

University of Maryland University College - Adelphi, MD

M.S. Technical Management, Project Management

Expected graduation date, Summer 2015

Howard University - Washington, DC

B.S. Systems and Computer Science

Graduate, 2006

SKILLS AND CERTIFICATION

Department of Defense Secret Level Security SQL Server

Clearance

Microsoft Suite including Visio, Project, Office 365 SharePoint

and Team Foundation Server

Certified Scrum Master (2009)

Contact this candidate