Network Administrator Intern

ANTHONY ESPINAL

*** ****** ******, ********, ** *1206 Cell: 646-***-****

Email: ***********@*****.*** LinkedIn: linkedin.com/in/anthonyespinal

Profile: A resourceful, detail oriented, and creative individual with technical training on diagnosing,

troubleshooting, and repairing PCs. CompTIA A+ and Network+ certified. Able to convey complex technical

information into language users can understand. Excellent organizational, communication and customer

service skills in fast paced environments. Flexible work and travel schedules. Positive can do attitude. Always

willing to learn.

TECHNICAL SKILLS

Software: Proficient in Windows 8, 7, Vista, and XP; Windows Server 2012; Microsoft Office 2010/2007;

VMware; and Remote desktop. Familiar with Mac OS X ; Adobe CS2; and Quark Xpress.

Hardware: Desktops, laptops, printers, scanners; Format, partition EIDE, SATA, and SSD and perform data

recovery and imaging; CAT 5e cabling and crimping; iPod screen repair; and able to build gaming PCs.

Networking: Configure LAN/WLAN/WAN/PAN (all 802.11) network routers and printers through

secure WEPx, WPAx, and SSID; Install workgroups and provide remote desktop assistance; Network

printer mapping and maintenance; and Subnetting.

INTERNSHIP EXPERIENCE

Per Scholas, Bronx, NY 03/2015 - Present

Network Administrator Intern

Summary: Assisted IT manager with daily IT related task; configured a test network; troubleshooting and

resolution of computer equipment; set up Windows Server 2012 for deployment purposes; captured images after

establishing reference laptop and deployed the images using PXE; prepared different rooms for meetings;

diagnosed, researched and replaced computer components.

WORK EXPERIENCE

Global Contact Services, Long Island City, NY 05/2014 - 08/2014

Travel Planner for NYC Access-a-Ride

Summary: Handled high volume inbound calls for Access-A-Ride clients in a professional and courteous manner;

and Accurately inputted client info into ADEPT software system for better tracking purposes.

Logisticare Solutions, LLC, Long Island City, NY 11/2012 - 08/2013

Facility Representative

Summary: Educated prospective medical providers about company services resulting in higher utillization;

Proactively followed-up with medical providers ensuring smooth relations; Coordinated via phone patient trips for

medical providers through internal company software (LogistiCAD) resulting in quick turnaround time for

services to be completed; and verified members eligibility and ensured high customer satisfaction.

Aegis Communications Group Inc., New York, NY 10/2010 - 10/2012

Licensed Customer Care/Medical Specialist for Humana Medicare

Summary: Handled high volume inbound calls while documenting and categorizing according to CMS, HIPPA

and client policies; Gave detailed information on various Medicare approved PDPs; Completed enrollment

materials for prospective and current members; and handled member inquiries on various claims and benefits

while quoting benefit information.

Accomplishment: Maintained a consistent metric, high quality and survey scores after calls; and earned

Accidental and Health Insurance License on the job.

EDUCATION

Per Scholas, Bronx, NY 10/2014 - 02/2015

Computer Technician Training - CompTIA A+ and Network+ certifications

CUNY NYC College of Technology, Brooklyn, NY 09/2005 - 12/2008

Major: Art and Advertising Design (completed 44 credits)

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