Customer Service Support

Julio J. Torres

**** *. ******** **, *******, IL 60640

787-***-**** **********@*****.***

CAREER OBJECTIVE

To obtain an entry-level position in computer systems engineering where I can utilize my skills and abilities in order to serve the

needs of the company, growth opportunities, and at the same time expand my professional experience.

E D U C AT I O N

Polytechnic University of Puerto Rico San Juan, PR

Bachelors of Science Degree, Computer Engineering 2014

R E L AT E D C O U R S E S

Data Structures Advanced Programming Database Computer Networks

Operating Systems Microprocessors Logic Circuits Computer Architecture

Entrepreneurship Design with VHDL

PROJECTS

Course Capstone Design Project(2014)

Team Leader

• As a team leader researched, designed and tested a web application that lets the user upload, download, delete, and share

documents online.

Corporate Network Design(2014)

• Designed and tested a network suitable for employees as well as visitors.

Game Simon Says(2013)

• Designed and tested a game code created in C and implemented using Arduino UNO.

Vending Machine(2013)

• Designed and tested a code created using Assembly Language that simulated a virtual vending machine.

Flight Reservation System(2013)

• Designed, tested, and created a flight reservation system developed in C# using Visual Studio with a graphical user interface.

TECHNICAL SKILLS

Languages: C++, C, C#, Java, Assembly, HTML, SQL, Visual Basic

Operating Systems: Windows, Mac OS, Linux

Software: Visual Studio, Matlab, Pspice, Logisim, Microsoft Office, Xilinx, Cisco Packet Tracer, VMWare, Hyper V

SKILLS

customer service team-work oriented work under pressure multi-task travel if needed

Languages: Speak, read and write in English and Spanish fluently

Extracurricular Activity: member of the IEEE association

WORK EXPERIENCE

Modernica Guaynabo, PR

Apple Technician 2011 – 2012

• Repair of Apple Products

• Apple Diagnostics

• Assist customers by addressing software installation and operation questions

• Provide Customer Support

Sears Roebuck San Juan, PR

Merchandise Customer Assistant 2005 – 2006

• Provide Customer Support

• In charge of inventory and Floor Organizer

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