Customer Service Administrative Assistant

Kiso Littlejohn

Phone: 980-***-**** Email: ************@*****.***

Summary

Dedicated, team oriented Customer Service Representative with diverse experience in

consistently meeting customer needs and exceeding expectations in a face paced

environment. Exceptional organizational, written and verbal skills with strong ability to

work well under pressure with minimal supervision.

Highlights

Interpersonal Communication Needs Analysis

Problem Solving Conflict Resolution

Attention to Detail Organization

Data Entry Microsoft Office Suite

Experience

Time Warner Cable Arena – Charlotte, NC

2006 Present

Event Host (PRN)

Support a hospitable environment by greeting guests throughout the arena

Distribute food/beverage and other service products to guests per requests

Provide quick, courteous service and attentively follow up on errors in timely manner

Work collaboratively with associates to ensure positive customer experience

Complete opening and closing side work as assigned

Performs additional duties as assigned

Charlotte Mecklenburg School System – Charlotte, NC

2006 2014

Cafeteria Assistant

Answered staff and student inquiries promptly and courteously

Prepared and served breakfast and lunch on a daily basis

Cleaned tables, floors and other parts of dining area

Maintained daily activity logs and time sheets

Provided assistance to cafeteria and other school staff as needed

Passaic Housing Authority – Passaic, NJ

2001 2006

Administrative Assistant

Oversaw reception area including greeting visitors and responding to telephone and

in person requests for information

Coordinated inventory orders and managed office supplies

Responsibly managed data archiving and filing

Opened, sorted and distributed incoming messages and correspondence

Kiso Littlejohn

Phone: 980-***-**** Email: ************@*****.*** Page Two

Experience

(continued)

Passaic General Hospital – Passaic, NJ

1991 2001

Patient Registration Specialist

Quickly and accurately performed patient registration and pre registration of patients

Accurately entered patient demographic and health insurance data into computer

Verified patient insurance eligibility

Answered multiple phone lines

Performed additional duties as assigned

Education

Passaic Trade School – Passaic, NJ

Certificate – Medical Terminology

Passaic High School – Passaic, NJ

High School Diploma

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