Customer Service High School

Terrence Penick

**** **** ****

Pinson, Alabama 35126

********@*****.***

205-***-****

Background Summary

Over twenty years of electronic and troubleshooting experience. Versed in both analog and

digital electronics with specific emphasis on circuits. Knowledgeable use of multimeters, oscilloscopes,

and automated test equipment. Over 18 years of communication experience. Responsible for installation,

maintenance, and repair of phone lines. Working knowledge of cisco languages, A+, and Microsoft.

Diverse in small business or home networks.

Professional Work Experience

Fieldnation.com. 1/2012-present. Independent contractor doing various jobs including but not

limited to : WANs, networking, troubleshooting camera systems, alarm systems, POSs, and computer

installation and troubleshooting.

Securus Technologies: Field Service Tech : 4/2011- 10/2014. Responsible for repairing and

installing VoIP phones systems. Maintaining phone sets down to the component level. Provide excellent

customer service to the end-user.

Brighthouse Networks: Broadband Tech 2 : 2/2009-4/2011. Installed and maintained home and

business cable TV, phone, and internet services. Responsible for some small networks and alarm systems.

SUI Dish, Inc. Birmingham, Alabama. Installer: 9/2007-2009. Responsible for installation and

repair of satellite TV systems.

Lyons HR. Birmingham, Alabama. Electronics Tech: 11/2006-7/2007. Responsible for

troubleshooting and repairing high and low voltage power supplies down to the component level.

Bellsouth Telecommunications: Service Tech: 10/1998-4/2006. Responsible for installation,

maintenance, and repair of telephone lines and systems. Working knowledge of laptops and Windows.

Working at heights from 18-32 feet and also in crawl spaces in various weather conditions. Complete and

report repairs/installations in a timely manner.

United States Navy: Aviation Electronics Tech: 11/1995-8/1998. Basic electronics. Digital and

analog circuits. Knowledgeable use of multimeters and automatic test equipment. Ability to read

schematics and blueprints. Troubleshoot down to component level. Soldering, desoldering through hole

and surface mount.

Education

Associates Degree, Applied Sciences Network Engineering, Virginia College, Birmingham, Alabama

2012

Certification in Aviation Electronics, NATTC Millington, Tennessee 1998

General Diploma, West End High School, Birmingham, Alabama 1993

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