Customer Service Manager

Alyaa Abdulrhman Hassan Aljufri

P.O. Box: *****, Abu Dhabi Mobil: 050-*******/ 055-*******

Nationality: Emirati Date of Birth: 14th April 1990

E-mail: *-**************@*******.***

OBJECTIVE:-

To obtain an entry level position in your organization, in any department and to grow professionally with increased experience in education. Also I want to learn how to communicate with business people and understand the customer service well. Moreover, I want to build my career and develop myself.

EDUCATION:-

Ø (2012) Sharjah Women College Diploma, join in Business and IT College

Ø Main courses of study: Business, Information Technology, English

Ø IELTS Certificate band (5)

Ø (2007) High school Degree Al Heera Secondary School - SHJ

PROFESSIONAL EXPERIENCES:-

Ø (2009) Mosaic Charity

Ø (2010) Sharjah Women’s College

Ø (2012) UAE Exchange

Ø ( 2013) Invest Bank

Ø National Bank of Abu Dhabi

PROFESSIONAL SKILLS:-

Ø Exchange Skills:

1. Cash with Drawl

2. Transfer

3. Buy and Selling a Currency

4. Bill Payment

5. Prepaid card

6. Remittance

7. Fixed deposit

8. Manager cheque

9. Inward and outward transfer

10. Free format message

11. Bulk salary

12. In-house transfer

Ø Computer Skills:

1. Microsoft Word

2. Microsoft Excel

3. Power Point

4. Internet Research

5. E-mail

6. Typing

Ø Costumer Service Skill:

1. Communication with Costumer

2. Solving Problem

3. Customer Services

Ø Language Skills:

1. Arabic, Excellent fluency in both spoken and written

2. English, Good fluency in both spoken and written

INTERESTS:-

Ø Reading

Ø Searching in the Internet

Ø Swimming

Ø Photography

REFEDRENCES:-

Ø Mr. Jo Perrett, Sharjah women College, Business Faculty

E-mail. **.*******@***.**.**

Ø Mss. Maryam AlKait, 050- 1999331, E-mail *.******@*******.***

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