Customer Service Maintenance
Resume:
Jay D. Norriss Jr.
Hyattsville, Md. 20781
**********@*****.***
Objective:
I am currently seeking a position that will both utilize and expand my current
employment
experience.
Relevant Experience:
EV Ai r T ight – Riverdale, Md M a rch 2014-Jan 2015
Warehouse M anager
• Maintained sufficient inventory to properly supply multiple projects for a large masonry
restoration company
• Price matched and negotiated costs of materials to better serve the company’s monetary needs
• Instructed probable candidates in forklift operation to certify employees in such
• Drove shotbed roll-off t ruck all over the DMV and Pennsilvania to pick up, deliver and dispose
of material
• Organized entire warehouse to have more f luidity when in operation
• Created/Started filing system for all warehouse paperwork
• Located and maintained MSDS for all materials used
H owa rd Heating & Cooling – Hyattsville, M D Ma rch 2012-Aug 2013
Service Technician
• Responsible for installing furnaces, Condensers, Indoor coils and all related materials
• Retain common understanding of heating, ventilation and cooling
• Properly diagnose problems with heating and air conditioning
• Perform duct fabrication and installation
• Obtained simple understanding of electrical components to handle and replace necessary
materials
Di rect distribution - Baltimore, M D Oct 2009- Nov 2010
Forklift Operator / Warehouse Laborer
• Responsible for pulling as well as cataloging all inventory related to individual orders.
• Loaded all inventory for transit both to and from the warehouse.
• Delivered all invoiced items to residential as well as commercial locations.
• Operated and maintained the on-site forklift.
A ltaquip – Jessup, M D May 2008- Sept 2009
Mechanical Technician
• Performed specific maintenance to varied; small engines, power tools, air-conditioning units,
generators and appliances for the purposes of refurbishing previously damaged merchandise.
• Prepared and cleaned all units prior to beginning any repair order.
• Maintained a cleanly, well organized work environment within a shop setting.
• Evaluated and completed all related invoices for each repair.
Citywide Core D r illing – Sunderland, M D D ec 2006-May 2008
Core Dril l Mechanic / Saw Cutter
• Operated various sizes of drills for the placement of access points for industrial construction
related purposes.
• Repaired all related drills, as well as any tools, as needed while on the job sites.
• Responsible for the clean-up and removal of any job related debris to ensure a safe working
environment.
• Utilized Ground Penetrating Radar (GPR) to confirm the hazard free placement of all drilled
areas.
• Consulted with; electricians, plumbers, painters, contractors, and repairman to ensure proper
placement of all access points.
• Manipulated equipment such as a chain saws, hydraulic saws, handheld saws and stationary
saws to cut through various surfaces used in commercial buildings.
Exxon- Annapolis & College Park, M D O ct2005 - Nov 2006
Automotive mechanic
• Performed preventative maintenance and repairs on assorted makes and models of motor
vehicles
• Installed and upheld varied brake systems, vehicle suspension, drive trains, and accessories
• Provided customer service to all incoming and outgoing clients
• Kept all inventory up to date and cataloged
• Finalized all billing tickets and repair orders
United States M a r ine Corps - Camp Lejeune, NC; Kaneohe Bay, H I Feb 1998-
Oct2006
Diesel Mechanic
• Oversaw the upkeep and rebuilding of diesel engines used to power all military vehicles
onboard Marine Corps Base Hawaii, such as High Mobility Multi- Wheeled Vehicle (HMMWV),
f ive and seven ton tractor trailers and Logistical Vehicle System (LVS).
• Executed routine maintenance on heavy duty systems such as transmissions, brakes,
electrical, hydraulics, steering and suspension.
• Conducted initial inspection of all vehicles as they arrive and prepares computerized
equipment repair orders.
• Diagnosed engine and transmission problems and removed defective items to be sent to the
overhaul shop for disassembly.
• Completed quality assurance checks of all work orders.
• Supervised the tool room, issuing, receiving and maintaining accountability of various hand
tools, power tools and test equipment estimated at a value of over $200,000.
• Conducted daily training to ensure maintenance and repairs were complied with established
directives and guidelines.
• Ordered and catalogued all parts required for repair of military vehicles.
Hazardous Waste Disposal Manager
• Ordered, stored, and maintained accountability of various hazardous materials, to include
petroleum derivatives, batteries and all flammable materials.
• Maintained logs, Material Safety Data Sheets (MSDS) and personal protective equipment
required in the handling of hazardous materials.
• Provided monthly training on the proper handling and safety regulations associated with
hazardous materials.
• Ensured compliance with all Occupational Safety and Health Association (OSHA) and
Environmental Protection Agency (EPA) regulations when handling and disposing hazardous
materials.
On Base Lifeguard
• Maintain control of designated patrol area with the utmost bearing and professionalism
• Perform all specified duties as a certified trained lifeguard
• Police and account for entire area of responsibility
• Be on time and ready for appointed duty
Community Pool Lifeguard May 1995-Oct 1997
• Be punctual and have all necessary items to perform the duties given
• Maintain the PH of the water throughout the day by checking frequently and changing when necessary
• Stay in contact with your next person in the chain of command about all happenings in or around the pool
• Remain professional at all times
Education:
E nvironmental Awareness Course Completed / 2003 - Kaneohe Bay, H I
L ifeguard Training Completed/2002-Kaneohe Bay, H i
G round Safety Course Completed / 2002 - Kaneohe Bay, H I
A utomotive Organizational Mechanic Completed / 1998 - Camp Lejeune, NC
L ifeguard Training Completed /1995-Montgomery AC, Md
B ladensburg H igh School G raduated / 1997 - Bladensburg, MD
Ski lls:
I ntermediate knowledge of Microsoft Office, In ternet L i terate, Excellent customer service
skills, Extremely organized, Printer/Copy/Scan/ Fax Capable, Experience with manual and
power tools, Experience in general maintenance and upkeep of residential buildings,
B ilingual (Spanish)
References available upon request
Contact this candidate