Project Manager
Resume:
Dean Robbins
Senior leader with extensive experience in Agile, Scrum, Compliance, Process Improvement, Product and Project Management.
*********@*****.***
SUMMARY
Excel in delivering customer-centered solutions for the U.S. Government and public and private sector. Delivered technical innovation and efficiency in business and technical operations via automation and orchestration. I enjoy collaborating with cross-functional teams to solve complex problems and provide reliable data-driven decisions.
In my next role, I am looking to leverage my experience developing and executing strategic plans to drive operational excellence and compliance, meet organizational objectives and ensure financial health and growth.
PROFESSIONAL EXPERIENCE
Event Staff — MSU, East Lansing, MI. (Aug 2025 – Present)
-Provides support for concerts, sporting events, outdoor functions and related University special events. Interact with the public.
-Assist guests with seat location and answer general information questions.
-Minimize disturbances (report health and safety concerns).
Project Manager — Taoti, Washington, D.C. (Jun 2024 – Dec 2024)
-Managed projects following core principles: Quality, Innovation, Service, and Teamwork.
-Completed three new build projects and implemented two new features successfully.
-Tracked weekly billing & budget for client reporting and resourced tasks for all projects.
Manager, Cloud & Compliance — Bixal, Fairfax, VA (Jan 2022 – Jan 2024)
-Thrived working with executives, senior leaders and project managers to define digital product systems and services.
-Created value for clients by delivering product demos and training workshops.
-Developed strategic roadmaps for onboarding and product life-cycle management.
-Collaborated with business development on project proposals.
-Supervised the security-related aspects of the infrastructure, including user onboarding, audits, evidence gathering and compliance.
-Created and reviewed documentation to support Systems Security Plans (SSPs), Risk Assessment Reports, Certification and Accreditation (C&A) packages, and Client Responsibility Matrix (CRM).
-Facilitated the strategic planning for cloud, security, and customer service management solutions.
-Drove technical innovation and efficiency of Bixal’s business and technical operations. 100% of Operational Requests documented and accounted for in Jira Service Management
-Conducted capacity planning analysis and budget planning for Corporate IT.
-Procured and configured Jira Service Management for Bixal’s internal customer service management portal.
-Managed and Implemented 100% of People & Culture general questions, plus their multitude of requests into Jira Service Management.
Technical Program Manager — Bixal, Fairfax, VA (Feb 2019 – Jan 2022)
-Served as Bixal’s liaison to clients, including the U.S. Government (Dept. of ED, USAID, HHS, SBA, ACF, DEA, NIJ).
-Provided Agile team supervision, oversight of Drupal projects and hosted Agile/Scrum ceremonies.
-Ensured contract and reporting requirements were met and work was performed cost-efficiently.
-Coordinated the production of documentation for digital projects, including project plans, schedules, risk logs, issue logs, requirements specifications, resourcing plans and profiles, budgets, and standard project communications.
-Managed complex cross-discipline Agile, Lean, and Waterfall projects.
-Facilitated and participated in both requirements gathering and testing activities to ensure quality delivery for marketing and digital projects.
-Aligned user onboarding, mentoring and training of clients and staff members on Agile, Drupal, Jira, Security and Compliance best practices.
-Provided key leadership, collaboration, and communications between hosted application service operations and other technology teams.
-Achieved the North Star Award in recognition for refined attention to detail and streamlined organization of project sites surpassing expectations in preparation for QMS and CMMI audits.
Project Manager — American Association for the Advancement of Science, Washington, D.C (Jan 2017 – Dec 2018)
-Championed all phases of web development projects with Agile teams.
-Product Owner for Science Magazine Drupal website
-Facilitated planning efforts, gathered product and project requirements, assembled project plans and strategic roadmaps.
-Guided decision-making and prioritization of Agile development work.
-Broke down business requirements into functional Drupal requirements.
-Created test plans to ensure comprehensive coverage across all Drupal environments.
-Escalated functional, quality, and timeline issues appropriately.
-Managed, mitigated, and communicated risks with project scope, budget, and resources.
-Supervised development work contracted with external vendors.
-Documented and maintained Drupal training manuals for end users and provided ongoing Drupal training.
-Organized scrum sessions, created sprints, wrote user stories and use cases, completed backlog grooming, and conducted retrospectives (lessons learned) to improve future projects.
Project Manager — Smartronix, Herndon, VA (Jun 2015 – Dec 2016)
-Directed multiple Agile IT (AWS and Azure) projects and project segments with specific objectives and within specified resources.
-Coordinated internal operations, including staffing, budgeting, vendor and partner management, asset management, and customer success.
-Streamlined all aspects of financial obligations, such as purchase orders (POs), subcontract agreements, invoices, PO modifications, quote management from customer to Purchase Request submission, and more.
-Captured operational requirements.
-Chaired the management of the infrastructure engineering design, deployment, and networking for Common Securitization Solutions (CSS), a joint venture between Fannie Mae and Freddie Mac.
-Successfully delivered the entire Production, Development, and Test Infrastructure for CSS from proof-of-concept design within 12 months.
Business Analyst and Product Owner — Connections Academy (Pearson School), Columbia, MD (Apr 2009 – Feb 2015)
-Conducted business requirements gathering sessions.
-Led an Agile team of four developers and two testers.
-Drafted use cases to align with business requirements and release notes.
-Using Microsoft Visio, created workflow and projected workflow diagrams.
-Arranged prioritization meetings, delivered ongoing communication, and demonstrated finished projects with key stakeholders.
-Coordinated functional, regression, and user acceptance testing.
-Curated the development and implementation of training for staff.
Project Manager — Insight Distribution Software, Hunt Valley, MD (Jan 2008 – Dec 2008)
-Successfully delivered on and off-site software implementation and training services to clients.
-Completed functional/hands on testing of software updates.
-Provided functional support to clients in the areas of project planning, software configuration and implementation, end-user training, and client relationship management.
-Required Travel up to 50%.
-Company was acquired by HighJump Software in February 2009
SKILLS
Building and Maintaining Customer Relationships, Business Analysis, Business Process Improvement, Change Management, Cross-Functional Team Leadership, Compliance, Customer Onboarding, Customer Success Management, CMMI, CMMC, Data analysis, FedRAMP, Financial Planning, FIPS 140-2, Incident Management, Information Management, Infrastructure Development, ISO 9001, Leadership, Networking, NIST 800-53 Rev 5, Problem-Solving, Product Development, Product Management, Project Management, Project Planning, Risk Assessment Reports, Service Desk Setup, Security Audit, Security Operations, System Security Plans (SSP), Technical Support, Technical Writing, Time Management, Training, User Onboarding, Vendor Management
CERTIFICATIONS
Certified Scrum Product Owner
Project Management Professional (In Progress)
AWS Business Professional
AWS Technical Professional
TOOLS
Active Directory, Asana, AWS, AWS GovCloud, Azure Cloud, CircleCI, Claude, Docker, Drupal, Microsoft Office Suite, FileZilla, GitHub, Google Analytics, G-Suite, Google Workspace, GRC, Intune, ITSM, ITIL, JAMF, JIRA Software, Jira Service Management, Lucidchart, Miro, NetSuite, PHP, Python, Remote Desktop, Salesforce, Service Now, SharePoint, Sitecore, Slack, Smartsheet, SQL, WordPress
EDUCATION
Bachelor of Science (In Progress)
Information Technology Management
American Public University
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