Store manager

Christian Prado

**** ******** ****, ********, ** 77503

tel: 713-***-**** email: **********@*******.***

Profile

Objective: Seeking a position to expand my developed skill set to match any environment where there is a need for a variety of said skills such as– organizational abilities, people management, customer service, managerial experience, and a hunger to learn.

Work Experience

2014 Store Preformance of the year winner

Check / Loan Store Manager - PLS Check Cashing & Loan Store July 2014 - Current employment

Implement strategies to help exceed store goals & objectives that has assisted in a 25 % increase in budgeted revenue, increase customer count, and minimalized bad debt. Recuit and hire for store and neighboring district by processing background checks, adminsistering testing, & drug tests. Supervise store activities while coaching and developing team to exceed standards in place. Review all daily balance reports and report any discrepancies to the District Manager. Complete all transactions in compliance with federal, state & local laws and regulations. Marketing to local businesses while negotiating special rates/promotions to community.

Accounts Receivable - Hilton Int’l - Hilton America’s December 2012 - October 2013

Send Group and Transient invoices with respective back up information on a daily basis, auditing & checking for missing. Print daily statements for event cooridnators, copy all related back-up and mail with statements as necessary. Answer any client questions during bill review with staff. Perform audits as requested by DOF or Department managers.

Front Office Operations - Hilton Int’l - Hilton Americas August 2007 - December 1, 2012

Assist all customers in the check in process and cooridnate with bell staff to effectively transition guests to rooms. Establishes credit by verifying method of payment. Print appropriate reports & distribute to management via email while providing necessary daily revenues reports to management each morning. Communicate to management & Front Desk of overnight details and goals for the day.

Front Office Manager - Texas Western Hospatilaty-Courtyard By Marriott August 2005 - August 2007

Supervise front office to ensure adherence to all hotel standards while striving towards total guest satisfaction. Ensures smooth, efficient and professional operation. Assists all associates with questions and or problems which might occur. Develops a thorough knowledge of products - hotel rooms, amenities,brand standards etc.

Education

South Houston High School

August 1999 - May 2003

Hilton University Online

August 2005 - August 2007

References

Juan Manuel Delgado - E&E Electric

Tel: 713-***-**** Email:

Cesar Esparza - Hilton Worldwide

Tel: 281-***-**** Email: *****.*******@******.***

Michael Sayers - Hilton America’s

Tel: 440-***-**** Email: *******.******@******.***

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