Customer Service Manager

BERTHA FIJOI FORGWEI

***** ***** *** ** # **, Silver Spring, MD 20906 H: 301-***-**** C: 240-***-**** ********@*****.**.**

Unix/Linux Systems Administrator

Professional Summary

I am an Oracle Certified Associate with more than 10 years experience in planning, developing and

deploying projects and processes in Linux (Centos, RHEL), Solaris 10 and VMware. I am focused,

proficient and detail-oriented. I am also adaptable, a quick learner, works well in a team, multi-task-

oriented, ambitious and well qualified for any Solaris or Linux systems administration position.

Core Qualifications

• Expertise on CentOS 6.5 and Solaris 10 operating systems

• Installations and introduction into LAN

• Automation and monitoring skills

• Active listening and tasks completion

• operations and systems analysis

• Critical thinking strategies

• Judging and decision-making

• Trouble shooting and complex problem solving

• Excellent customer service skills including written and verbal communications

• Experience with large scale environments

• Works well both by myself and in a Team

Experience

- Unix and Linux Admin 2008 to present

Trinitech Consulting Beltsville, MD

My daily tasks at work include securing servers, TCP/IP trouble shooting with various servers on different

platforms, Solaris and Linux installations, creating accounts, creating files and directories, editing DNS

settings, resetting passwords, creating hard and soft links, system monitoring and hardening.

Work with Linux, Oracle Database, and Network teams to ensure the smooth relocation of servers.

Monitor Linux Server for CPU utilization, Memory Utilization and Disk Utilization for performance

tuning. I also have experience in the following areas.

- Advanced installation and configuration in Linux (Centos) and Solaris 10

- Solid understanding firewall configurations and Linux file system options

- Experience supporting infrastructure on physical and virtualization environments

- Experience in using advanced scripting skills in Bash shell

- Experience with web and application servers like Apache

- Systems hardening and monitoring, password security and policy implementation.

- Patching and upgrading Linux and Solaris 10 servers.

- Monitoring and management of processes, Swap, and performance tuning.

- Backups, migrating and expanding file systems.

- Zone setup and migration in Solaris 10.

- Volume management using SVM, LVM, ZFS volume manager

- Linux Admin 2004-2008

For Eyes Optical. Falls Church, VA

I performed administrative tasks and monitored job processes using associated commands as well as the

following tasks;

- Improved Linux and Unix servers performances by checking the RAM, Swap and evaluating

needs and installing upgraded patches and patching the systems as needed.

- User and group administration on both Solaris 10 and Centos 6.4 servers.

- Installed and configured a LAN wide NAS (Free NAS), used it to create LUNs on Windows

2008 and attached the LUNs to Solaris 10 operating system.

- Installed and configured Apache on Linux and Solaris 10 for virtual and web hosting.

- Install and configure packages in Oracle Solaris 10 amongst other duties as needed.

- Systems Administrator 2000-2003

Compucare Inc. Cameroon

- Installed Sun Solaris 9 and 10 Operating System

- Set up local Area network (LAN), Network Printers and Scanners

- Troubleshoot internet connectivity in LAN and WIRELESS Networks.

- Provided customer service to resolve computer issues.

- Resolving software and hardware issues

- Performed Operating System upgrades

Education

- Oracle Solaris Certified Associate Columbia College, Veirs Mill, MD

- BSC. Life Sciences Marymount University, Arlington, Va

- IT Services & Training Buea University, Cameroon

Professional Affiliations

- Trinitech Consulting, For Eyes Optical, Compucare Inc.

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