Customer Service Manager

Dawn Xanyn

*** ********* ******, ********, **** 02726

Phone: 508-***-**** *********@*****.***

A results-driven, dedicated professional with solid experience in the food

service and management industry.

Summary of Qualifications

. Over 20 years of experience working as General Manager of Restaurant

. Extensive experience performing scheduling, cash control, quality

control, customer service

. Solid knowledge of business administration and food preparation

. Well-organized, self-motivated individual with ability to rapidly learn

new tasks.

. Track record for consistently meeting goals and delivering a high level

of job performance.

. Proven ability to build strong customer/client relationships.

. Knowledge in Microsoft Office, internet, email, and most office machines.

Professional Experience

R. Family Inc / DBA Al Mac's Diner,

General Manager

7/1992-7/2012

. Performed administrative tasks such as scheduling, hiring, payroll

reporting, basic ledger input for daily transactions, shift breaks

including deposits to bank. Maintained and enforced all company policies

and procedures.

. Managed local diner oversaw all aspects of the business including

servers, cooking staff and dishwashers.

. Trained all cooking staff and coordinated with shift supervisors to

assist and support their efforts to train servers and dishwashers.

. Met consistently with vendors for pricing of products and inspected

quality of raw product. Directly oversaw the preparation of most prepared

product in house.

. Inventoried and ordered various supplies and products comparing pricing

for best value for company dollar.

RGIS District 356 5/2013-1/2015

Inventory Taker

. Scan product label and input quantity seen.

. Count with accuracy and speed

. Report all information to supervisors through writing or transmition

of data

Madlin Enterprises LLC 1/15/2014-Present

Tax Preparer

. Set up appointments and answer phones.

. Engage customer and build relationship.

. Prepare customers tax return with information provided with software.

. Review all information for accuracy and discuss with customer..

fulfilling all required processes for IRS.

. Collect payment for services.

Education

Middletown High School, Middletown, Rhode Island: Graduated: class rank #3

CCRI, Warwick Rhode Island,: 16 hours ACCOUNTING I & II, PRINCIPLES OF

MANAGEMENT, PRINCIPLES OF MARKETING GPA: 4.0

BCC, Fall River, MASS; some computer programming classes and general

education requirements; continuing education

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