Network Admin - A+ Network+ MCSE CCNA CCNA Voice

B E RT RA M A T T L E S

**** ******* ***. *** *** Bronx, NY 10462 718-***-**** *******@*******.***

Network Support Analyst

Dynamic, qualified, and highly ethical Information Technology (IT) Professional with extensive experience installing,

configuring and maintaining servers, networks and related equipment and technologies combined with administering,

troubleshooting, and resolving complex Network Administration and IT support issues both remotely and onsite for large

and small organizations. Expertise in all aspects of system review on a regular basis, making professional

recommendations for enhancements, efficiencies and ways to increase dependability

Establish strong working relationships with a broad range of stakeholders and staff. Demonstrated ability to define,

develop and evolve enterprise level quality in all diverse organizational technology. Continual knowledge gained in the

current and new technologies and recommends solutions for the IT needs of the organization. Develop and improve

methodologies for providing network support and research and install new technologies.

Excellent leadership, interpersonal, and written and verbal communications skills; ability to build cohesive, productive

teams while simultaneously fostering and encouraging creativity and individual expression; innate ability to build rapport

with clients and colleagues and succeed in high-pressure, challenging, and deadline-driven environments.

Expert in analyzing data, resolving problems, and providing superb customer service; successfully managing information technology

infrastructure, development, installation and maintenance, adept in strategic planning; situational analysis, competitive and industry

analysis and complex analysis equipment capability studies.

Additional core competencies include:

Organizational Skills Product & Process Development

Resource Management Solid Communication Skills

Process Improvement Problem Solving

Customer Service Excellence Staff Supervision & Training

Complex Analysis Troubleshooting/Diagnosis

TECHNICAL PROFICIENCY

Operating Systems -Windows XP, Windows 7, Windows Server 2003, Server 2008, Exchange Server 2003

Software - Active Directory, Group Policy Mgmt Console, DHCP, DNS,TCP/IP, Dameware, Remote Desktop, User

Manager, Symantec Ghost, Safeboot, Checkpoint, Outlook, Groupwise, MS Office, VM Ware, Virtual PC, CA-Unicenter,

Remedy, Blackberry Admin Service, Blackberry Desktop Manager, Internet Explorer

Cisco – IOS, RIP, EIGRP, OSPF, Frame-Relay, NAT, ACL, VLAN, STP, HRP, GRE

Hardware - Dell Optiplex Series 520, 580, 780, SX280, 3010, 7010

Dell Latitude Series - E4310, E6410

HP Printers – LaserJet 5200, 5550, 4250

Dell Printers - 2330dn, 2350dn, 5330dn

Certifications - A+, Network +, MCP, MCSE, CCNA, CCNA Voice (In Progress)

CORE COMPETENCIES

Install and configured local and network printers

B E RT RA M A T T L E S

2132 Wallace Ave. Apt 643 Bronx, NY 10462 718-***-**** *******@*******.***

Setup outlook, email accounts and settings for users

Perform hardware and software upgrades on desktop and laptop computers

Roll out new computer images using Symantec ghost

Join network computers to the domain

Install and setup encryption software on user computers

Configure remote access software for remote users

Manage local user and computer accounts thru active directory

Continued Core Competencies:

Document and recorded all help desk issues through problem ticket software

Connected remotely to user’s computers using Dameware and Remote desktop

Mapped all network computer shared folders and printers

Handle and troubleshoot user issues with Microsoft Office suite

Generate daily turnover report for managers and shift personnel

Field and record help desk calls from users

Work in remote site locations providing desktop support

Perform continual upgrades on local and network printers by installing maintenance kits and parts replacement

Assist in the training of support personnel in new procedures and guidelines

Configure proxy settings for users to enable intranet and internet access

Setup static and dynamic TCP/IP settings for network computers

Install software updates through FTP file transfers

Strong communication and people skills, both written and verbal

Perform day one support activities for new users

Perform virus remediation’s on desktop and laptop computers

Set and flashed BIOS settings for hard drive and motherboard configurations

Managed user accounts thru Blackberry Administration Service

Setup Blackberry Enterprise email accounts

B E RT RA M A T T L E S

2132 Wallace Ave. Apt 643 Bronx, NY 10462 718-***-**** *******@*******.***

PROFESSIONAL CAREER EXPERIENCE

Network Support Analyst Metro North Railroad New York, NY 2006 Present

Desktop Support Technician Insight Global New York, NY 2010- 2011

Desktop Support Administrator Staffing Solutions New York, NY 2000-2010

Production Control Analyst Credit Agricole Indosuez New York, NY 1989-1999

Production Control -MVS, JCL, TSO, JES2, ISPF/SDSF, CICS, VTAM, Netview, Omegamon, CA-7, CA-Dispatch, Zeke,

Control-M

PeopleSoft

EDUCATION TRAINING

New York Business Institute New York, NY CCNA - Certification

New Horizons Computer New York, NY A+ Network+ MCSE - Certifications

Aviation High School NY

Contact this candidate