Information Technology Software

ALEJANDRO VALECILLOS

**** ****** *** **. ● WINTER GARDEN, FL 34787 ● 407-***-**** ● **********.**********@*****.***

TALENTED INFORMATION TECHNOLOGY PROFESSIONAL WITH BACKGROUND AND SKILLS IN SOFTWARE DESIGN,

DEVELOPMENT AND IMPLEMENTATION, EAGER TO FIND A TEAM AND AN OPPORTUNITY TO PUT THE PREVIOUSLY

MENTIONED SKILLS TO USE, AND GROW AS A SOFTWARE DEVELOPER.

● EXTENSIVE IT EDUCATION AND TRAINING. ● ORGANIZED, DETAIL ORIENTED, MULTITASKING.

● BACKGROUND IN COMPUTER SYSTEMS DESIGN, ● EXCELLENT PROJECT MANAGEMENT SKILLS.

DEVELOPMENT, AND IMPLEMANTATION. ● UNDYING PASSION FOR LEARNING AND

● COMPTIA A+ AND NETWORK+. CCNA TECHNOLOGY.

1,2 AND 3. ● EXTREMELY FAST LEARNER.

DISCOVERY MODULES

TECHNICAL SKILLS

OPERATING SYSTEMS: WINDOWS XP/VISTA/7/8/SERVER 2003/2008. MAC OSX.

NETWORKING: LAN/WAN, TCP/IP, OSI, DHCP. DNS, RIP, RIPV2, EIGRP, OSPF, STP,

CABLING, ROUTER AND SWITCH CONFIGURATION, SUBNETTING, SUMMARIZATION.

APPLICATIONS: MS OFFICE, MS VISIO, MS ACCESS, MYSQL, ECLIPSE, VISUAL STUDIO.

LANGUAGES: JAVA, VB.NET, C, SQL.

DATA STRUCTURES: 2D/3D ARRAYS, LISTS, QUEUES, STACKS, TREES, BINARY TREES.

HARDWARE: PC ASSEMBLY AND REPAIR, SWITCHES, ROUTERS.

BACKGROUND AND EXPERIENCE

SOFTWARE DEVELOPMENT

● DEFINED REQUIREMENTS AND DETAILS NEEDED TO DESIGN BUSINESS SOFTWARE APPLICATIONS.

● DESIGNED BUSINESS SOFTWARE APPLICATIONS, USING TOOLS SUCH AS MULTIPLE LEVEL DATA FLOW CHARTS, TO

CREATE THE DESIGN AND/OR SCHEME.

● DEVELOPED AND CODED THE BUSINESS SOFTWARE APPLICATIONS FOLLOWING THE DATA FLOW CHART

GUIDELINES, REQUIREMENT, AND DETAILS PROVIDED BY THE CUSTOMER, USING INTEGRATED DEVELOPMENT

ENVIRONMENTS (IDE) SUCH AS ECLIPSE AND VISUAL STUDIO.

● CREATED DATABASES TO STORE THE DATA MEANT TO BE SAVED AND ACCESSED BY THE DEVELOPED BUSINESS

SOFTWARE APPLICATIONS.

● INTEGRATED THE CREATED DATABASES WITH THE DEVELOPED APPLICATIONS, BY INSERTING LINES OF SQL

CODE INTO THE APPLICATIONS.

● CREATED USER MANUALS RELEVANT TO THE DEVELOPED APPLICATION, FOR CUSTOMERS TO REFERENCE WHEN

THEY NEED TO.

● DEBUGGED AND TESTED THE CREATED BUSINESS SOFTWARE APPLICATIONS.

● DEPLOYED THE DEVELOPED BUSINESS SOFTWARE APPLICATIONS ON CUSTOMER'S COMPUTER SYSTEMS.

MANAGEMENT AND LEADERSHIP

● PROVIDED PEER COACHING AND TRAINING ON NEW TECHNOLOGIES, AS A TEAM LEADER AND SUPERVISOR.

EDUCATION

● B.S SOFTWARE DEVELOPMENT WESTERN GOVERNORS UNIVERSITY

SALT LAKE CITY, UT.

CURRENTLY ATTENDING (ONLINE.)

● INFORMATION TECHNOLOGY WINTER PARK TECH.

TECHNICIAN WINTER PARK, FL.

● INFORMATICS ENGINEERING UNIVERSITY RAFAEL BELLOSO CHACIN.

MARACAIBO, VE.

EMPLOYMENT EXPERIENCE

● SERVICE DESK ANALYST I

ORLANDO HEALTH

2013 – 2015

PERFORMED BASIC TROUBLESHOOTING STEPS ON VIRTUALIZATION TOOLS SUCH AS CITRIX, CONNECTIVITY

ISSUES INCLUDING, PCS, PRINTERS, CISCO VOIP PHONES AND IT'S SOFTWARE CISCO DESKTOP AGENT,

CISCO NETWORKING DEVICES AND TECHNOLOGIES SUCH AS ROUTERS, SWITCHES, VPN TUNNELS (CISCO

ANYCONNECT VPN CLIENT).

GUIDED CUSTOMERS THROUGH TROUBLESHOOTING PROCEDURES WHEN APPROPRIATE.

PROVIDED FIRST-TIER SUPPORT TO CUSTOMERS FOR INCIDENTS, REQUESTS AND/OR PROBLEM RESOLUTION,

DOCUMENTING ALL RELEVANT INFORMATION AND RESOLUTION, USING A TICKETING SYSTEM CALLED CA

SERVICE DESK MANAGER.

UPDATED, CREATED KNOWLEDGE DOCUMENTS FOLLOWING THE INFORMATION TECHNOLOGY

INFRASTRUCTURE LIBRARY (ITIL)STANDARDS.

CLOSELY WORKED WITH OTHER APPLICATION TEAMS SUCH AS CERNER MILLENIUM, SIS, SUNQUEST,

SUNRISEXA, AMONG OTHERS TO RESOLVE ISSUES ACCORDINGLY.

ESCALATED UNRESOLVED ISSUES TO THE CORRECT TEAM FOR RESOLUTION.

FOLLOWED ALL ESCALATION AND NOTIFICATION PROCEDURES.

PAGED ON-CALL WITH APPROPRIATE INFORMATION TO RESOLVE ISSUES.

CONSISTENTLY DELIVERED AN ABOVE AVERAGE PERFORMANCE LEVEL SET BY LEADERSHIP.

USED ESTABLISHED PROCEDURES AND CHECKLISTS TO PERFORM ASSIGNED TASKS.

● EASYTECH EXPERT

STAPLES

2012 - 2013

DELIVER EASY SALES AND SERVICE.

PROVIDE PEER COACHING AND TRAINING ON SELLING SKILLS AND NEW TECHNOLOGIES.

ENSURE AN INVITING ENVIRONMENT FOR THE CUSTOMERS BY MAINTAINING A NEAT AND CLEAN

DEPARTMENT.

ENSURE PROFITABLE SALES AND ACHIEVEMENT OF GOALS.

ADHERE TO ALL COMPANY POLICIES PROCEDURES & SAFETY STANDARDS.

PERFORM AND OVERSEE DIAGNOSTICS AND REPAIRS ON PERSONAL COMPUTER EQUIPMENT.

REFERENCES AVAILABLE UPON REQUEST. MARCH 2015

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